Email marked as SPAM in Gmail/Hotmail from all domains

T

TimvandenBoog

New member
Joined
Nov 29, 2013
Messages
3
Hi there,

I'm already trying for several months to solve the problem in order to not get our mail marked as SPAM in Gmail and Hotmail.

We have multiple domains claimed at a hosting service (Starthosting/Versio), and our VPS is running at Tilaa.

Our server has the followeing IP's --> IPv4: 37.252.120.15 and IPv6: 2a02:2770:5:0:21a:4aff:fe76:2c5
Some domains that are running on the server:

- www.sunheroes.nl
- www.lezen123.nl
- www.omnivoormedia.nl

I do not know what to change in the DNS records anymore to solve the problem. If someone has a clue, it would be most welcome!!

Thanks a lot, bg,

Tim
 
I don't use ipv6, so maybe it has to do with that, because the ipv6 is not in the SPF record.
I just checked your DNS and SPF records of sunheroes and lezen123 and they all are fine, you're not on any blacklist. So the problem should be over, give the DNS some time to sync over the world. This can take 24-72 hours.

If the problem is not over then, you probably have to do something with the ipv6, like add it to SPF.
 
Hi Richard,

Thanks for the reply. Actually I did not change the records over the last 2 days, and I've added the IPv6 PTR record on the mail server 'server.iconeyewear.nl' already last week.

This is what I find in the Gmail header:

Received: from server.iconeyewear.nl ([2a02:2770:5:0:21a:4aff:fe76:2c5])
by mx.google.com with ESMTPS id o6si14601915wia.77.2013.11.29.09.08.37
for <[email protected]>
(version=TLSv1 cipher=RC4-SHA bits=128/128);
Fri, 29 Nov 2013 09:08:38 -0800 (PST)
Received-SPF: softfail (google.com: domain of transitioning [email protected] does not designate 2a02:2770:5:0:21a:4aff:fe76:2c5 as permitted sender) client-ip=2a02:2770:5:0:21a:4aff:fe76:2c5;
Authentication-Results: mx.google.com;
spf=softfail (google.com: domain of transitioning [email protected] does not designate 2a02:2770:5:0:21a:4aff:fe76:2c5 as permitted sender) [email protected]

However if i add 2a02:2770:5:0:21a:4aff:fe76:2c5 as AAAA record on each domain, people using an IPv6 connection, can not visit the websites anymore as DirectAdmin does not allow IPv6 connections. In other words, people using IPv6 won't be redirected to the IPv4 connection of the server and thus can not see the website. However by removing this record from each individual domain and by adding it to the server's records itself, mails again are going into SPAM boxes. With the AAAA record defined for each individual domain, emails were still going into SPAM box, but google did not give these softfail errors.

Aaaaaaarghhh..
 
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