I'm using PMOS Help Desk and have a problem with email piping. I've seen similar complaints with folks using DA or cPanel with other help desk apps and answers vary. Usually it seems to be a problem with the MTA. I'm using a small DA plan where I don't have admin or shell access, so changing the exim.conf file isn't an option on this DA server. If necessary I can move the script to a DA server where I do have admin/shell access but I'd rather not. This server is running DirectAdmin v1.24.0, Exim 4.42, and PHP 5.
The email pipe was easily setup and it works. I created a forward in DA that pipes mail to php which looks like this:
"| /usr/local/bin/php -q /home/USER/domains/DOMAIN/public_html/helpdesk/email-forward.php"
The sender's ticket is created fine and a reply with ticket info is received by the sender. The problem is that the sender also receives a delivery failure notice. Everything is fine except for the bounced message.
For anyone already familiar with this application, I have verified that --
a) the /files/ directory is chmod 777
b) email-forward.php is chmod 755
c) email-parse.php is chmod 755
I appreciate anybody taking the time to help shed some light on this.
Thanks.
The email pipe was easily setup and it works. I created a forward in DA that pipes mail to php which looks like this:
"| /usr/local/bin/php -q /home/USER/domains/DOMAIN/public_html/helpdesk/email-forward.php"
The sender's ticket is created fine and a reply with ticket info is received by the sender. The problem is that the sender also receives a delivery failure notice. Everything is fine except for the bounced message.
For anyone already familiar with this application, I have verified that --
a) the /files/ directory is chmod 777
b) email-forward.php is chmod 755
c) email-parse.php is chmod 755
I appreciate anybody taking the time to help shed some light on this.
Thanks.