email problem urgent!!!

[stojke]

Hi,
I have a problem with pop3 email receiving.
Problem is that on some domains on some particular email accounts email just stop responding. Sending is ok but receving is only posible in squirrelmail. When we delete all mail trough squirrel (or one email that want download) than its all ok. It happens all the time. It seems that he locks email account when comes to that message and timed out. Here is My sys info:

Processor Name Intel(R) Pentium(R) 4 CPU 1.70GHz
Vendor ID GenuineIntel
Processor Speed (MHz) 1700.027
Total Memory 514404 kB
Free Memory 50632 kB
Total Swap Memory 4184924 kB
Free Swap Memory 4184924 kB
System Uptime 17 Days, 16 Hours and 22 Minutes
Apache 1.3.33 Running
DirectAdmin 1.25.4 Running
Exim 4.50 Running
MySQL 4.1.11 Running
Named 9.2.4 Running
ProFTPd 1.2.10 Running
sshd Running
vm-Pop3d 1.1.7f-DA-2 Running ..

 

[LyricTung]

If the user is using Outlook Express, this is a common problem while receiving mail. Outlook Express has a hard time handling large email or email with too many recipients listed. My poor techs deal with this many many times per day.

It is not a DA issue, it's not an OS issue.
It's a mail client issue. I don't believe we have had the issue come about with Thunderbird as the mail client. You might try to get your customers to switch to Thunderbird, TheBat or Mac Mail on OSX.

 

[stojke]

Not a mail client issue...

Why doesnt than opens in uebi mail? I saw few mails who blocked the mail. Size was 150k with 10 jpg and png atachments and was adressed only to my customer. Anyone has the same problem?

 

[LyricTung]

I don't believe there is a way for 10 jpg and png attachments to equal only 150k. The number of attachments and most likely the size of the entire email w/attachments is driving Outlook Express bonkers.

Uebi Maui, if it's like other pop webmail clients, moves the entire inbox to a temporary pop file. This means it won't display the mail until the large file is moved. I had clients on another server using Uebi Maui exclusively and the more mail there was in their box the longer it took to load.