Email sending in directadmin is not working

[jebazerosoft]

Email is not sending or receiving from and to the server.

When we send email, we got the below bounce back email.

host gmail-smtp-in.l.google.com [74.125.137.27]
SMTP error from remote mail server after end of data:
550-5.7.25 [our ip] The IP address sending this message does not have a
550-5.7.25 PTR record setup, or the corresponding forward DNS entry does not
550-5.7.25 match the sending IP. As a policy, Gmail does not accept messages
550-5.7.25 from IPs with missing PTR records. For more information, go to
550-5.7.25 https://support.google.com/a?p=sender-guidelines-ip
550-5.7.25 To learn more about Gmail requirements for bulk senders, visit
550 5.7.25 https://support.google.com/a?p=sender-guidelines. 41be03b00d2f7-7f8c1dc0f4asi1560034a12.414 - gsmtp

But we have dont have the option to add PTR record from direct admin.

Please anyone help to resolve the email delivery issue

 

[adam12]

You should talk to your server provider who can set the PTR record for you.

 

[Richard G]

Or often in certain cases you can set it yourself in the panel of your datacenter or server/vps provider.

Be sure you got a decent FQDN hostname first!! Better not to use die xx-xx-xx.da.direct hostname. Because in fact the da.direct domain is not yours.

 

[jebazerosoft]

Thank you for your suggestion