Email Usage not showing correctly - Can anyone help...

Rookie

Verified User
Joined
Aug 11, 2004
Messages
72
Location
Gold Coast, Australia
Hi,
I have a problem with emails showing an incorrect email usage (within Direct Admin). I have a client that is showing the incorrect amount of email usage in their account (please see attachment).

I actually have allot of clients showing incorrect usage (but not all).

I have logged in to Squirrelmail and checked to see if there are any email in their IMAP account, but there are NO emails being stored in Squirrelmail. I checked their Inbox, Drafts, Sent and Trash box (and purged their trash folder) and all their email folders are totally empty.

I then logged in to DA and went to their email section (in their Control Panel) and I "purged" each and every Email boxes (using the Purge Button), but the usage is still showing as over 140meg.

Please see attachment below...

Is there an easy way to fix this? Or am I just doing something wrong?

Thanks
 

Attachments

  • email-usage-example.gif
    email-usage-example.gif
    38.9 KB · Views: 274
Actually should those mail be stored in spambox i suppose, but, if you purge you need to wait the night for tally re-count quotas.

Regards
 
Hi SeLLeRoNe,
Thanks for taking the time to reply.

I waited till this morning (after purging all the email boxes) but it didn't make any difference to the tally. The quota still says there is over 140meg in their IMAP email box, but there are absolutely no emails in any of their email boxes.

Very frustrating...

Any help from the DA support guys would be greatly appreciated :)

Thanks
 
Why don't you dig it manually in order to understand where those numbers are taken from?

Code:
du -h --max-depth=1 /home/<username>/imap/

and deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>

and deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>/<emailaccount>

and again deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>/<emailaccount>/Maildir/

?
 
Why don't you dig it manually in order to understand where those numbers are taken from?

Code:
du -h --max-depth=1 /home/<username>/imap/

and deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>

and deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>/<emailaccount>

and again deeper

Code:
du -h --max-depth=1 /home/<username>/imap/<domainname>/<emailaccount>/Maildir/

?

How can we check and empty of default user email like [email protected] ?

And how can we set that no emails should go into default user email like [email protected] ?
 
Back
Top