Recently one of my customers exceeded their bandwidth quota. The culprit was email over-utilization. After increasing their bandwidth quota I attempted to send a test email to my client and received the following (sanitized)...
I logged into my DA control panel, then logged in to my client's account and selected E-Mail Management -> E-Mail Accounts.
On the resulting screen, where there had been about 6-8 email accounts, there were now NONE..., zero..., zip..., goose-egg!
So I'm lost! Where did these go?
The client does not access their own Control Panel (I don't think they even have the password). When they want changes made, they contact me... and I know that I didn't delete these email accounts.
I just find it uncanny that this would occur at the very same time that my client hit a quota limitation.
On the outside chance that someone other than me DID log onto my client's DA CP, is there a log maintained that will help me track this down?
Help?
Code:
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testI logged into my DA control panel, then logged in to my client's account and selected E-Mail Management -> E-Mail Accounts.
On the resulting screen, where there had been about 6-8 email accounts, there were now NONE..., zero..., zip..., goose-egg!
So I'm lost! Where did these go?
The client does not access their own Control Panel (I don't think they even have the password). When they want changes made, they contact me... and I know that I didn't delete these email accounts.
I just find it uncanny that this would occur at the very same time that my client hit a quota limitation.
On the outside chance that someone other than me DID log onto my client's DA CP, is there a log maintained that will help me track this down?
Help?
