Emails not delivered

zomebodi

zomebodi

Verified User
Joined
Sep 3, 2023
Messages
43
Some emails were sent from a third party provider to my server, I can see it in the maillog. The issue is that I don't see that it says "saved" in the log. Did the messages reach the server but were not saved in the user's inbox?

2024-12-05 11:06:54 1tJCVI-00000003olH-1Yob <= [email protected] H=mail-pj1-f51.google.com [209.85.216.51] P=esmtps X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no S=2539736 DKIM=externalprovider.cl id=CAMF66C30MdxZNc8MGp3gTHixHWU2EOTyXgZDg9rJBE2N4H-Uag@mail.gmail.com T="Re: Contacto de referido RE/MAX FIRST" from <[email protected]> for [email protected]
2024-12-05 11:06:54 1tJCVI-00000003olF-1EvL <= [email protected] H=mail-pj1-f54.google.com [209.85.216.54] P=esmtps X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no S=2539845 DKIM=externalprovider.cl id=CAMF66C30MdxZNc8MGp3gTHixHWU2EOTyXgZDg9rJBE2N4H-Uag@mail.gmail.com T="Re: Contacto de referido RE/MAX FIRST" from <[email protected]> for [email protected]
2024-12-05 11:33:52 1tJCvQ-00000003rCY-0VJh <= [email protected] H=mail-pj1-f41.google.com [209.85.216.41] P=esmtps X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no S=19618 DKIM=externalprovider.cl id=CAMF66C0kevf3R=o-R4-wAr3W3mPLUqJwNC4+X6HDo=JbL=[email protected] T="Re: Contacto de referido RE/MAX FIRST" from <[email protected]> for [email protected]
2024-12-05 11:33:52 1tJCvQ-00000003rCm-1zFm <= [email protected] H=mail-pj1-f48.google.com [209.85.216.48] P=esmtps X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no S=19498 DKIM=externalprovider.cl id=CAMF66C0kevf3R=o-R4-wAr3W3mPLUqJwNC4+X6HDo=JbL=[email protected] T="Re: Contacto de referido RE/MAX FIRST" from <[email protected]> for [email protected]
2024-12-05 11:39:48 1tJD17-00000003rj1-3FjM <= [email protected] H=mail-pg1-f181.google.com [209.85.215.181] P=esmtps X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no S=2335872 DKIM=externalprovider.cl id=CAMF66C1zHd+zy2eZkqSndNX=[email protected] T="Re: Contacto de referido RE/MAX FIRST" from <[email protected]> for [email protected]
 
zomebodi said:
I can see it in the maillog
Click to expand...
In the maillog? Hmmzz.... normallly one should see that in the Exim mainlog, not the maillog. Did you check the Exim mainlog?

But yes, normally if the mail is accepted then one would expect to see a "completed" under the messages.

Check your Exim rejectlog too, to see if that gives more info and ask your customer if they arrived.
 
Richard G said:
In the maillog? Hmmzz.... normallly one should see that in the Exim mainlog, not the maillog. Did you check the Exim mainlog?

But yes, normally if the mail is accepted then one would expect to see a "completed" under the messages.

Check your Exim rejectlog too, to see if that gives more info and ask your customer if they arrived.
Click to expand...
My transcription error, sorry. Checked on /var/log/exim/mainlog
rejectlog dont shows more info about this...

Question: if this email is clasified as spam on the first inbox (TO) , will be copied to the CC emails?
 
zomebodi said:
will be copied to the CC emails?
Click to expand...
As far as I know yes, because it's not a forward so not a "via this address". A CC is just a copy send to another address and if I'm informed correctly, then it will only be classified as spam if it is classified as such in that CC address too.

In the /var/log/exim/mainlog should be a "saved" or "completed" present.
 
If you didn't customize anything I would send in a ticket and ask.

If you can't send in a ticket maybe @Ohm J or @zEitEr has a clue as to why it's not appearing.
 
Code: 
/var/log/maillog
/var/log/exim/mainlog

/var/log/exim/paniclog
/var/log/exim/processlog
/var/log/exim/rejectlog
All possible logs should be in this list, can you check it again if there have any relate to drop/reject ?
 
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