Exim directors/routers feature for handling piping results in permissions error

[albatroz]

I was trying to configure Kayako helpdesk piping and decided
to use this technique of adding directors and routers in exim.conf
rather than the editing the aliases file.

This same technique solved the duplicate tickets problems
I had previously with Cerberus helpdesk piping and wanted to
do the same with Kayako.

However everything seems to be working OK in Exim except
for the fact that I get this error, that seems to be related to permisssions

>: require_files: error for /home/admin/domains/soporte.vohosting.com/public_html/admin/pop3pipe.php: Permission denied

And as a result the messages are not imported in the database...

Any ideas?

 

[jmstacey]

Does the php file have the correct shebang line?
You might also need to specify the path to php's interpreter as part of the command

It needs to be owned by the user/group that will be executing it. For example mail:mail