FTP timing out

T

Tereadia

Verified User
Joined
Feb 25, 2009
Messages
5
Hi,

I'm not sure where the problem is, but if someone can direct me that would be great. I'm using Cyberduck FTP and I type in my username and pass directed at the IP address. It says I'm logged in and that it's finding directory/ and then I wait and it times out.
Any suggestions? Thanks!
 
Joe,

Not likely the problem is with Cyberduck.

User Tereadia is most likely a hosting company client.

Tereadia, you should probably try different settings for passive FTP. If you need help in doing this, then you should read your instructions for Cyberduck or check with your hosting company.

I've moved the thread; it's a User-Level issue.

Jeff
 
Hi,

I'm not a user. I have a dedicated server and I bought DirectAdmin so I could manage my sites easier on the dedicated server. I'm the admin, reseller, user and I'm the only one. =) Cyberduck is a free FTP for Mac. And it's working fine, that's about the only thing I've been able to rule out! I can access other servers with it fine, just not the new dedicated server with DirectAdmin.

I've contacted my dedicated server hosting company, I think the problem might be on their end. But I didn't know if there was some sort of setting that could be making FTP access problematic on DirectAdmin's side. I just have a bunch of files I need to upload and there's no zip file upload. Thanks for the passive FTP tip, I'll look into that. But any other suggestions would be appreciated.

Thanks,
 
More then likely its a firewall blocking passive ports. You should check all firewalls. Check your ftp client log to see what it actually does. Does it actually list all the folders or does it time out first.
 
Since it's your server I'm going to presume you can shell into it.

Using a Mac you probably can also scp files over to the server, since scp and shell are part of the same software package. While I don't know the name of any built-in or 3rd party scp package for the Mac environment, the scp command should work from your shell on your Mac, and man scp should teach you how to use it. You can scp the files over to your DirectAdmin server.

The symptoms you gave originally are specifically those you get when your firewall is blocking passive FTP, that's why I suggested checking those settings in your Mac-based ftp program. Or you can of course turn off your firewall on your DirectAdmin server to see if that resolves the problem. If it does, then turn the firewall back on but then immediately learn how to fix it to allow passive FTP, or switch your FTP program to not use passive FTP.

If your server is a dedicated server, then it's unlikely your host has anything to do with it, but if it's a virtual server, it could be a firewall issue on their end.

Jeff
 
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