FTP upload not counted at user level

[Wunk]

For the last two weeks I've been noticing that on at least one of my DA (version 1.32.3) servers the FTP upload isn't counted at the user lever.

There's a reseller on that server with a handful of users that use their accounts for online backups pushing a constant 5Mbit of traffic into the server.

This is all fine and ok, but the bandwidth is only added to the reseller account and to none of the users it seems, I've had this reseller get suspended three times now for bandwidth overusage without being able to pinpoint him in his controlpanel to the fact on why this happens.

On interface level I see his users FTP'ing into the server, I see the FTP traffic get added in his bandwidth.tally files but that's it. From DA you can't see which user causes it.

Is this a known problem or issue ?

 

[DirectAdmin Support]

Hello,

To confirm, you're trying to find out which User of his is going over the limit causing his Reseller account to get suspended?

If you login as that reseller, go to Reseller Level -> List Users, that page is generated from the show_all_users.cache. If the cache file isn't being updated, then you won't see which user is using more bandwidth.

To regen the file, type:

cd /usr/local/directadmin/data/
rm -f admin/show_all_users.cache
echo "action=cache&value=showallusers" >> task.queue
cd ..
./dataskq d

and then reload that page to see if it's updated.

John