I don’t doubt you Jeff, you are the expert.
Although of that, I have a different experience with my 2 servers, where my users have changed their passwords.
What happen is that when you use the link in my last message, the page for changing email password opens
(With the 4 entries.)
After entering the information and clicking change password, the next page that show up, is the login page for Directadmin. You may think that you have to log in, but when you check the mail-account you changed the password for, you will see that the new password is set (at least it’s what’s happening on my systems)