All:
I wanted to make this post for all of those that might be new or just need guidance on how to post a question.
Most important things first. This forum is Community based the questions are generally answered by community members. It is frequented by Directadmin support members but it is not the main place to get support from Directadmin. If you have a license and need company based support please log a ticket here. If you don't have support please email [email protected] to purchase if needed. If you bought a server from a company and it came with a license. Contact that company they support you not Directadmin. If you need Consultation services look here.
Documentation:
Main Support page: https://www.directadmin.com/support.php
KB: https://docs.directadmin.com/
Version Change Log: https://www.directadmin.com/versions.php
Making a post:
Please review the KB, search the forum, and search the internet before posting. Also please try to not post on older posts that are years old. Its better to start a new thread.
If you need to post for help:
Choose the closest forum area for your question.
Include at minimum these details when posting:
Operating system and Version.
Directadmin Version.
If application related include that version as well.
Also include all of the related error message and or log excerpt.
Include a detailed description of the issue.
One of the hardest things for us is we don't "know your system" we need you to tell us about it. If you have customised something then let us know.
Extra information:
Are you a user, reseller, or the admin.
Is the install new or old.
Post any commands you have ran.
Post if you have fully updated the system (OS,Applications, and Directadmin).
Once your post is solved please see this post.
If there are other suggestion for added info for the post let me know and I can add it. Also if this seem helpful we might should make it a sticky.
I wanted to make this post for all of those that might be new or just need guidance on how to post a question.
Most important things first. This forum is Community based the questions are generally answered by community members. It is frequented by Directadmin support members but it is not the main place to get support from Directadmin. If you have a license and need company based support please log a ticket here. If you don't have support please email [email protected] to purchase if needed. If you bought a server from a company and it came with a license. Contact that company they support you not Directadmin. If you need Consultation services look here.
Documentation:
Main Support page: https://www.directadmin.com/support.php
KB: https://docs.directadmin.com/
Version Change Log: https://www.directadmin.com/versions.php
Making a post:
Please review the KB, search the forum, and search the internet before posting. Also please try to not post on older posts that are years old. Its better to start a new thread.
If you need to post for help:
Choose the closest forum area for your question.
Include at minimum these details when posting:
Operating system and Version.
Directadmin Version.
If application related include that version as well.
Also include all of the related error message and or log excerpt.
Include a detailed description of the issue.
One of the hardest things for us is we don't "know your system" we need you to tell us about it. If you have customised something then let us know.
Extra information:
Are you a user, reseller, or the admin.
Is the install new or old.
Post any commands you have ran.
Post if you have fully updated the system (OS,Applications, and Directadmin).
Once your post is solved please see this post.
If there are other suggestion for added info for the post let me know and I can add it. Also if this seem helpful we might should make it a sticky.
Last edited:
So we know right away if they are a user, reseller or the admin.