How to get DirectAdmin support

J

jnickel

New member
Joined
Mar 24, 2009
Messages
4
Hey everybody,

I purchased the product today and sent an email to both sales@directadmin and support@directadmin.

I have waited at least 2 hours now and gotten no response from anyone. Their support page says, "We typically respond to e-mail inquiries within 45 minutes during normal business hours." I am doing this at 2:25pm in the afternoon on a Tues. Seems like business hours to me.

Livechat is down - seems to be broken.

There doesn't seem to be a phone number - a number of pages say that there is a sales phone number, but I couldn't find it.

How does one obtain support from these guys?

Did I waste my money? What if I had a real problem/emergency with a live system?

Jim
 
Last edited:
They are in Alberta, Canada....I am in Saskatchewan, Canada...one province over.

They should be open/available right now.

24 hours is a big difference from 45 mins as indicated on their website. Should I be expecting to wait 24 hours?

Jim
 
Thanks for your response.

Hopefully I will get some help soon. Mostly I think I need to get the license activated before it will start working.

Jim
 
By the way...since you obviously have some experience with DA...
Should I be installing PHP CLI or CGI?

Thanks,
Jim
 
PHP as CGI is more resource intensive, but more secure.

PHP as CLI is easier, but you need to deal with apache ownership issues.

It's a toss up - weigh the differences and make the best choice for you.


As for DA support, they're outstanding. Be realistic (despite what their site says) - give them 24 hours to process, then send another email.
 
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