Hello, although I have two-factor authentication on my account, I cannot access my account right now. When I request a new password, the password is not sent to my email address. I had 2 licenses, both of which are paused. What could be the reason for this? How can I solve this problem?
I can not access my account
- Thread starter nafikbkgl
- Start date
Richard G
Verified User
If your licenses got paused, then DA might suspect they should not be yours for some reason, or for some other reason (use outside appropriate ip range for example).
Only way to solve this is to send an e-mail to Directadmin sales and then wait for an answer, or try to use the ticket sytem (maybe old ticket system). They most likely ask you for some proof which should be no problem to provide if you are the legal owner and got the licenses legally.
Be aware! These cases have no priority for DA at all. So it can take time before you get helped. Tickets can auto close during that period. So you have to check every couple of days yourself and if it's closed, then just re-open it until you have an answer.
Do NOT open new or multiple tickets about this, they will just be closed without response as this is not appreciated and they will only handle 1 ticket about such cases.
Also it is of no use to further discuss this on the forums as DA will only help via mail or ticket system in these cases.
Good luck!
Only way to solve this is to send an e-mail to Directadmin sales and then wait for an answer, or try to use the ticket sytem (maybe old ticket system). They most likely ask you for some proof which should be no problem to provide if you are the legal owner and got the licenses legally.
Be aware! These cases have no priority for DA at all. So it can take time before you get helped. Tickets can auto close during that period. So you have to check every couple of days yourself and if it's closed, then just re-open it until you have an answer.
Do NOT open new or multiple tickets about this, they will just be closed without response as this is not appreciated and they will only handle 1 ticket about such cases.
Also it is of no use to further discuss this on the forums as DA will only help via mail or ticket system in these cases.
Good luck!
- Joined
- Feb 27, 2003
- Messages
- 560
We have received the e-mail. This account was closed due to fraudulent transactions (e.g. credit card charge-back).
Hello, there is no fraud. My virtual card is attached to my account and the withdrawal transaction could not be made today because there is no money in my virtual card. I can prove this to you.
Richard G
Verified User
Take it up via mail with them please.