I Have Not Been Able to Log Into My Server for a Week!!!!

A

afreshup

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Joined
Jul 31, 2020
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16
We license Direct Admin via our Hosting company "Interserver," who supposedly has a ticket in with DA. I am unable to fill out a ticket because I do not have the license inf required to create a ticket.

Ever since the last update when we try to log in to our server the login loops and will not let us in. We have sought help from our hosting provider, and they are either unable or unwilling to help us gain access to our client's websites. This leaves our only hope of resolving the issue is through DA. WE CANNOT FILL OUT A TICKET.
We have lost multiple clients who are threatening to sue us because we cannot furnish them with their files and database. Our only choice moving forward is to retain counsel and let them sort out where the responsibility lies with this massive failure.

DIRECT ADMIN >>> WE NEED ACCESS TO OUR SERVER AND WE CANNOT FILL OUT A TICKET.
 
DIRECT ADMIN >>> WE NEED ACCESS TO OUR SERVER AND WE CANNOT FILL OUT A TICKET.
 
just connect with SSH and add your IP to /usr/local/directadmin/data/admin/ip_whitelist and restart DA, et voilà
 
Just to be sure, also add your ip also in /etc/csf/csf.ignore and /etc/csf/csf.allow so firewall can't blacklist you either.

Also you're only seem to be blacklisted in DA, so you can remove your ip from the /usr/local/directadmin/data/admin/ip_blacklist file.
 
apogee said:
just connect with SSH and add your IP to /usr/local/directadmin/data/admin/ip_whitelist and restart DA, et voilà
Click to expand...
1. I have never used SSH
2. According to my web host provider they are unable to fix the problem using this method. so it is a practical impossibility that someone with no experience would be able to fix the problem.
 
Richard G said:
Just to be sure, also add your ip also in /etc/csf/csf.ignore and /etc/csf/csf.allow so firewall can't blacklist you either.

Also you're only seem to be blacklisted in DA, so you can remove your ip from the /usr/local/directadmin/data/admin/ip_blacklist file.
Click to expand...
1. I have never used SSH
2. According to my web host provider they are unable to fix the problem using this method. so it is a practical impossibility that someone with no experience would be able to fix the problem.
 
One day we are using the Admin panel, (that we pay a license fee to use) and the very minute an "update" is pushed to the server we lose access. Admin panels are designed for people who do not want to navigate via SSH. That why they exist.
 
afreshup said:
Admin panels are designed for people who do not want to navigate via SSH. That why they exist.
Click to expand...
True , but still its good to have some SSH skill, especially with this kind of problems.
If you are willing and trust me I can look for you at free of charge but without any guarantees...
You can send DA and SSH info by PM
 
My clients have websites that are down due to WP 6, It is absolutely criminal that I have paid thousands of dollars for hosting and license fees over the years and now I need to learn Unix to fix a problem that I have every chance in the world to make worse by not knowing what I am doing.
 
Still posting without reading reply, I had offered to help you but now I am pulling back .
 
afreshup said:
Admin panels are designed for people who do not want to navigate via SSH. That why they exist.
Click to expand...
No really they are not, in spite of what Active8 says. Admin panels are designed to make admin lives easier, so they don't have to do everything in SSH, but as an admin, people should at least have minimal administration knowledge and know how to work via SSH.

afreshup said:
2. According to my web host provider they are unable to fix the problem using this method.
Click to expand...
That's plain nonsense. They probably don't want to do this support (maybe it's a payment issue). Getting your ip from the blacklist is easy to do via SSH.

afreshup said:
absolutely criminal that I have paid thousands of dollars for hosting and license fees over the years and now I need to learn Unix to fix a problem that I have every chance in the world to make worse by not knowing what I am doing.
Click to expand...
So well... then you're a wannebe admin. That's also oke if you pay others for support and maintenance. In that case you should blame your hoster, not Directadmin. It's written in the license agreement that support on internal licenses (which you almost certainly have), will be given bij the hoster/datacenter which provides them for their customers.
In other words, it's not your problem it's -their- problem. And THEY should be getting over here for support if they don't know.

I would have read better and taken @Active8 his offer to help you.

Now I'm prepared (if you trust me) to get you out of the blacklist via SSH or if you are afraid doing something wrong, I can also tell you.

In SSH as root user:
Code: 
cd /usr/local/directadmin/data/admin/
rm ip_blacklist
end of story. Use logout to get out of SSH again.

Be aware that you won't do anything wrong, you will only clear the complete DA blacklist.

Either that or fee free to ask me to do it for you via pm or hire somebody to fix the issue.
 
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