I installed the SSL I bought from outside normally, but it doesn't work.

[posldww]

I'm from a different country, so I might not have the right grammar because I ask questions through translation.
I ask for your understanding!

I have a domain that I bought from outside
SSL Certificates > Paste a pre-generated certificate and key
Enter the key and CRT and confirm that the Certificate appears normally
After you click SAVE, click CA Root Certificate to create the CRT information
Check the Use CA Cert and press SAVE, clear the cache, wait 1-2 hours, and still cannot connect to https://.What could be the problem?

 

[Ohm J]

possible it browser cache, did you trying access your site with incognito mode ?

 

[BillyS]

Agree with the comment about cache. Also did you restart the webserver?

 

[posldww]

possible it browser cache, did you trying access your site with incognito mode ?

Yes... Even if I try as you said, I can't connect to https://...

 

[posldww]

Agree with the comment about cache. Also did you restart the webserver?

Rebooting the server and clearing the cache did not resolve the issue...

 

[Ohm J]

then check web server log

for nginx
/var/log/nginx/domains/yourdomain.com.error.log

for apache
/var/log/apache/domains/yourdomain.com.error.log

it should have reporting about error SSL.