index.html file uploaded but website won't render

D

DerBengel

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Joined
Nov 10, 2023
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Hi, I see a lot of people saying the same thing but it's a little different each time.

I am in contact with my webhosting company but it's a lot of back and forth and I thought I would try to find an answer, I hope.

I bought webhosting and a domain name on the 9th. Last night, I used Cyberduck to only upload my index.html file for the moment. It did not display. Thinking I did something wrong, I uninstalled Cyberduck and just used the DirectAdmin CP file manager to upload the same index.html. And I made sure it did an overwrite. Again, nothing showing up.

I did get one answer from the webhost saying they made sure persmissions were correct, and that fixed the default "something amazing will be created" page, as it wasn't displaying before - just a blank page.

Is there anything else I need to be doing that I am not realizing? I would assume, since there's no "publish" button, that when you stick the index.html page in the public_html folder, it should be published automatically, correct?

I have been all over the web reading, watching, contacting support and decided to write a post here.

I don't even know anything about php, so no .php files here. It's just plain HTML, until I get further.
 
DerBengel said:
I am in contact with my webhosting company but it's a lot of back and forth and I thought I would try to find an answer, I hope.
Click to expand...
Well I'm sorry. This forum is only intended for support to Directadmin license holders, not for end customers of hosting company's.
The hosting company's should provide support for their customers.

If they can't manage, then they are the party responsible for coming at the forums here and asking questions. As they are ones which can change things, the end customer has very very little options do to anything.
If you want support for your website, it's better to contact a computer forum support like Webhostingtalk.com or something like this.

Anyway, as for using a tip. Try using FTP (Google it's use) to reach your website. It might be that you upload your index.html but maybe an index.htm (without the l) is present (or index.php) which might prevale, so that needs to be renamed or deleted. Your host should know this.
You should be able to check this by directly accessing your own file like http://www.yourdomain.com/index.html but ofcourse change this to your own domain name.

As for the rest, this is not a DA issue so your host needs to give support or you have to ask over at a pc forum how to publish websites.
If your webhost can't, I would suggest changing to a better webhost.
 
Ahhh okay! Sorry about that. I used the support/help link in the DirectAdmin CP, so I didn't realize it wasn't meant for us end-users. UGH! LOL

But thanks for the tips and goodbye.
 
small tips:
maybe something caching html page. trying change files name to "test.html" and upload it.

good luck.
 
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