Issues

D

defiance

New member
Joined
May 24, 2008
Messages
4
Hi I our website has been experiencing some problems and we are not exactly sure why. Some of the links do not appear to work anymore, and we can't upload new pictures or anything of that sort. Our website is:

www.defiance-thrall.com

As you can see when you click on someone's name the information that is supposed to show up does not appear when looking under the applicants tab. Also we can not seem to be able to update these applicants nor post pictures or new applications for that matter.

I know this is not exactly an info filled post but any form of insight would be much appreciated.
 
That is the exact issue that I'm having with our website, I would give the link but it is also password protected and would not help anyone. I checked the code and it hasn't changed and it has worked for years until this update. What is going on?

One was a simple Case statement that had includes at the subject of the case and the other problem has been our photogallery.
 
Ya I don't know what the problem is, but just like you the code wasn't changed it just suddenly stopped working. Don't know what the problem is.
 
Jackofalltrades,

That was a question from smtalk. Which is it installed as?

Jeff
 
Just a theory, but did they update the the myslq software and if they did would that be part of the problem? I mean would we need to update the code to reflect new changes made to it?
 
It looks like I have CGI installed.

I'm not the person who initially created or maintained our website so I am usure of a lot of things that we may or may not have or need.
 
Ok well its extremely good to see that the admins for this forum apparently have no input to give so thanks a lot for nothing I guess.
 
I totally agree with you defiance

The support on this forum is as helpful as watching the grass grow!

Come one, ns1.xinoahost.com, and ns2.xinoahost.com. Is down, So my website is down, Can anyone tell me Why they are Down??
 
assassin said:
I totally agree with you defiance

The support on this forum is as helpful as watching the grass grow!

Come one, ns1.xinoahost.com, and ns2.xinoahost.com. Is down, So my website is down, Can anyone tell me Why they are Down??
Click to expand...

Well, xinoahost.com dns serv ers are itexweb.com and the webpage of the domain is a da holding page...

Also the ns1 doesnt exist doing a dig...

Surely this is a question for them, rather than the DirectAdmin forum?
 
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assassin said:
well, they worked before??

what is the NS then??
Click to expand...

oh dear :eek:, NS is short for Name Server, the host you're using doesn't use his own nameservers (as in the domain itself).

Do your self a favour, find a different host.

Chris
 
defiance said:
Ok well its extremely good to see that the admins for this forum apparently have no input to give so thanks a lot for nothing I guess.
Click to expand...
I'm sorry, but if you're going to expect more support, you're going to have to help the supporters help you. Nobody can give you any decent suggestions based on the information you provided. It's like me making a thread saying "I can't get my site to work"; so vague and so many possible answers, most of which would be wrong.

What exactly is happening? Can you give us examples of what causes those things to happen? Are you getting any errors? Are there any in the main server log reflecting any of these issues? Is there ANYTHING else you can tell us?

assassin said:
I totally agree with you defiance

The support on this forum is as helpful as watching the grass grow!

Come one, ns1.xinoahost.com, and ns2.xinoahost.com. Is down, So my website is down, Can anyone tell me Why they are Down??
Click to expand...
Those aren't registered nameservers. If you do a whois lookup on your domain, you'll see that it uses neither of them. Fuss to your host, not DA.
 
The Problem on the site I'm working on deals mostly with selecting and submitting. On our register and contact us page when the user fills out the form and then presses the submit button nothing happens, the page does not move an inch or do anything, its as if they didn't click it at all. Same goes for our photogallery, it has a scroll selection menu but if the user tries to select a catagory nothing happens.

The one that really gets me is we have a page that the code is really simple, it is an image map and if you click on the different images the page with the info for that image pops up on the same page right under the image map. It is a simple Case statment that uses Include commands and I can't for the life of figure out why this stopped working, it has nothing special it is the basic of basic code.
 
Jackofalltrades said:
The Problem on the site I'm working on deals mostly with selecting and submitting. On our register and contact us page when the user fills out the form and then presses the submit button nothing happens, the page does not move an inch or do anything, its as if they didn't click it at all. Same goes for our photogallery, it has a scroll selection menu but if the user tries to select a catagory nothing happens.
Click to expand...
And somehow the people that wrote the control panel your hosting company uses are responsible?

DirectAdmin is a commercial product for managing webhosting. You bought webhosting from a company that uses DirectAdmin. If indeed your webhosting is broken, then only your webhosting company can help you. And there's no way to tell from what you've written if they're responsible or if the author of your site is responsible.

Jeff



The one that really gets me is we have a page that the code is really simple, it is an image map and if you click on the different images the page with the info for that image pops up on the same page right under the image map. It is a simple Case statment that uses Include commands and I can't for the life of figure out why this stopped working, it has nothing special it is the basic of basic code.[/QUOTE]
 
Jackofalltrades said:
The Problem on the site I'm working on deals mostly with selecting and submitting. On our register and contact us page when the user fills out the form and then presses the submit button nothing happens, the page does not move an inch or do anything, its as if they didn't click it at all. Same goes for our photogallery, it has a scroll selection menu but if the user tries to select a catagory nothing happens.
Click to expand...
And somehow the people that wrote the control panel your hosting company uses are responsible?

DirectAdmin is a commercial product for managing webhosting. You bought webhosting from a company that uses DirectAdmin. If indeed your webhosting is broken, then only your webhosting company can help you. And there's no way to tell from what you've written if they're responsible or if the author of your site is responsible.
The one that really gets me is we have a page that the code is really simple, it is an image map and if you click on the different images the page with the info for that image pops up on the same page right under the image map. It is a simple Case statment that uses Include commands and I can't for the life of figure out why this stopped working, it has nothing special it is the basic of basic code.
Click to expand...
Problems with your code simply have got nothing to do with DirectAdmin.

Jeff
 
Ok here's a question for you then, how come it all worked perfectly until direct admin updated? I do hold them accountable because that is the only thing that has changed since the problems with our site suddenly occurred. The code has worked for 15 years why now does it not work? Because the code is wrong? Well then why did it work before? The code was not written by me but our experts, and I'm sorry to say I am not an expert but I wasn't the one who wrote the code nor am I the one who updated the systems to make all these problems occur. It is not my fault I did nothing only trying to figure out what the problem is and try to get it fixed. This is hurting our business and if I need to switch providers I will.
 
Something doesn't make sense. Are you sure you mean that only DirectAdmin updated, and no other changes were made to the server? This is hard to understand, since DirectAdmin is a compiled C++ program; it doesn't update any libraries, and it doesn't touch anything with the hosting stack.

Or do you mean that the hosting stack was updated?

If so, was it updated within the same major version numbers, or did you update to new version numbers of software? If so, which software?

Poorly written or old (you do say it's been running for fifteen years) code may not work after major version number updates to lots of software.

The code that doesn't work: What's it written in?

Exactly what was updated?

Is it your server? If not, then only your webhosting company is going to be able to help you.

Jeff
 
Jackofalltrades said:
Ok here's a question for you then, how come it all worked perfectly until direct admin updated? I do hold them accountable because that is the only thing that has changed since the problems with our site suddenly occurred. The code has worked for 15 years why now does it not work? Because the code is wrong? Well then why did it work before? The code was not written by me but our experts, and I'm sorry to say I am not an expert but I wasn't the one who wrote the code nor am I the one who updated the systems to make all these problems occur. It is not my fault I did nothing only trying to figure out what the problem is and try to get it fixed. This is hurting our business and if I need to switch providers I will.
Click to expand...
If you could give us a link to your site or show us the coding, we could take a look at it and knock out a few possibilities.
 
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