Kayako - eSupport

[ThaBomb]

Hello,

Does anyone use Kayako esupport?
I've tried to create email piping.

I've set an alias forwarder, but nothing works!

"|/usr/bin/php /path/to/esupport/cli/index.php"
"|/usr/bin/php -q /path/to/esupport/cli/index.php"
"|/path/to/esupport/cli/index.php"

After setting this i've restart exim, but no incomming Troubleticket or mail.

cli/index.php uploaded in ASCII & chmod to 755, but also not work.

I've tried to put this: "|/usr/bin/php /path/to/esupport/cli/index.php"
"|/usr/bin/php -q /path/to/esupport/cli/index.php"
"|/path/to/esupport/cli/index.php"
in etc/aliases ander enter newaliases in command line, also not TT or email!

Anyone got a solution?

I'm using Php 5.1.2 & mysql 5 Centos 4.3 X86_64

Thanks.

 

[vandal]

mine just looks like "|/home/username/domains/mydomain.com/private_html/helpdesk/cli/index.php"

and works fine.

php 4.4.2 though, and the latest esupport. did you check /var/log/exim/mainlog ?

 

[ThaBomb]

Mine: "|/home/username/domains/mydomain.com/public_html/support/cli/index.php"

but it doesn't work.

var/log/maillog doesn't show any log about sending mail to [email protected]

I'm using php5.1.2

 

[vandal]

not sure then, could be a problem with exim.conf (maybe) have you tried contacting kayako support?

everything you have done seems correct.

you didn't create pop3 accounts AND forwarders did you?

and the logs don't show it trying to pipe with an error or anything? and you already said it, but cli.php is chmod 755 and the dirs above it as well are?

 

[ThaBomb]

I did, but response is very slow at Kayako.

But may i ask where you put this line?

"|/home/username/domains/mydomain.com/public_html/support/cli/index.php"

In etc/alias or etc/domain/alias?

Have you set this:

[email protected]: "|/home/username/domains/mydomain.com/public_html/support/cli/index.php"

 

[vandal]

I put it right in DA under User Level > under the email management heading > Forwarders.

We did it a bunch of times for every email address we wanted piped.

Justin

 

[ThaBomb]

I've also insert this in forwarders, but nothing seems to work.

 

[vandal]

maybe just use the pop3 feature for now until Kayako can have a look at it?