Licence Issue

[mholiv]

Hello.

I'm posting here mostly out of despereation.

I can't login to my account to access my licece that I purchased.

Whenever I try the login screen just refreshes.

I can't get a reply from any of the support emails. I'm to the point where I am going to have paypal pull back the $299 payment.

So is there any way to get in contact with the DA team? I want to use teh software and already payed for it. I just can't get to my licence.

If it helps I am useing the provided user name and password, with different browsers on different computers from different IP addresses and am getting the same issue.

I hope either a DA team member or someone who can help me sees this.

BTW I can't find a contact phone number even though the site says there is one, and the live chat is always down.

Hoping for the best.

~mholiv

 

[ISOS6]

Try this link

https://www.directadmin.com/clients/safesubmit.php

 

[mholiv]

Just tried submitting there. Hopefully I get some sort of response.

 

[mholiv]

Got a response via that form. Thanks a ton. Now off to use the great software product.

 

[nobaloney]

Is it your account at DirectAdmin that you can't access? Or the admin account on your own server after you've installed DirectAdmin?

Are you sure you're not accessing the 'net through a proxy that gives you a different IP# each time you send packets? If so, it's hard to keep a session running, and you'll get the symptoms you describe.

Jeff