license error

[hostfast]

Hello,

directadmin does not start after restarting the server.
I have an entry in my log:
directadmin [4152]: 2021/10/12 18:37:02 error license: unable to create session error = transient license check failure: invalid license
What could be the reason for this behavior of directadmin?

Thanks for the hints & regards.

 

[hmaddy]

/usr/local/directadmin/scripts/getLicense.sh auto
More information:
https://help.directadmin.com/item.php?id=30

https://help.directadmin.com/item.php?id=581

 

[hostfast]

/usr/local/directadmin/scripts/getLicense.sh auto
More information:
https://help.directadmin.com/item.php?id=30

https://help.directadmin.com/item.php?id=581

After downloading the license file, directadmin cannot restart:

dataskq: command: action=update&value=license
Update::get_filtered_update_list: IP 192.169.82.155 does not exist in the update.directadmin.com list. Skipping
Update::get_filtered_update_list: IP 69.162.69.58 does not exist in the update.directadmin.com list. Skipping
Update::getLicense: trying directadmin.com
Update::getFile: https://directadmin.com//cgi-bin/li...=R6KTvNYSXlXnEAiwXXtYJ+WC4zGOsQSn5JB3QvSwza0=: Content-Length: 1559: starting download/write to /usr/local/directadmin/conf/license.new.
Update::getLicense: License has been updated. DirectAdmin will be restarted via new task.queue request.
Tickets::deliverMessage: 1: variables to write: num_user_messages=-1 num_user_tickets=-1
Ticket::notifyUser:admin: counts before trying to get new values: num_user_message=-1, num_user_tickets=-1
Ticket::notifyUser: calling count_messages_set_to_class_num_user on ./data/admin/tickets.list
Tickets::notifyUser: variables to write: num_user_messages=17 num_user_tickets=0
Tickets::notifyUser: writing the new_way based on counts and exist values for tech=0
Tickets::deliverMessage: 2: variables to write: num_user_messages=-1 num_user_tickets=-1
doservice:directadmin=restart: affect_php_fpm=1

 

[fln]

@hostfast could you please check directadmin error log for `error license` messages. It should provide more information about the root cause of the license error. We have recently made error logging for license related issues more verbose.