Licensing and support

S

shopgeek

New member
Joined
Feb 22, 2025
Messages
4
Hi there,

Recently a leased a dedicated server from a new provider I've been wanting to test out. I asked them install DirectAdmin. While DirectAdmin has been fine, I think I need support from DirectAdmin vs the provider. No dig on the provider but I get the feeling they will just start a ticket with DirectAdmin with my questions and act as a middle man.

Since I purchased it through a the provider I don't think I can gain access to DirectAdmin's ticketing system. Can I just purchase a license from DirectAdmin to gain access to DirectAdmin support?

Thanks.
 
shopgeek said:
but I get the feeling they will just start a ticket with DirectAdmin with my questions and act as a middle man.
Click to expand...
That is their task as they are providing you with an internal license (which is cheaper) they are responsible for support.
Ticket support is not available anymore as this is only for the monthly licenses and not for the old (now legacy) lifetime licences (internal and external) which had only 90 days of ticket support on initial buying to begin with. :)

However, as admin, you are entitled to support on the forums.

shopgeek said:
Can I just purchase a license from DirectAdmin to gain access to DirectAdmin support?
Click to expand...
Yes ofcourse you can, just visit the Directadmin main page and then select a license to your need and buy it.
You can change your current license on the server to the new license you will buy. But be aware!!! There is not changing back without re-installing!
So if you want to use the license from your server provider again after using a modern DA license, then you have to reinstall the server again.
 
Thanks Richard. I'll go ahead get a monthly just for the support and leave the current license in place in case, for the server supplier's benefit.

All the best
 
shopgeek said:
for the server supplier's benefit.
Click to expand...
Ehmz.. just food for thought. The server supplier had already enough benefit as those licenses were very very cheap (89 dollar). And they make enough money on the server as well. ;)
And using the modern montly license, you will have extra features which your current license will not have.

All the best to you too.
 
You must log in or register to reply here.
Back
Top