Licensing issue - transient license check failure

[sparek]

We're getting a licensing error on our server.

We get the license from our datacenter so we don't have a direct licensing portal login with DirectAdmin. But apparently our datacenter doesn't know how to fix it. Is there anyway we can PM someone at DirectAdmin to look into this?

The errors we are getting in the system logs are:

license check failure error=transient license check failure: too many requests, try again later
license check failure error=transient license check failure: license is expired

 

[zEitEr]

License check failure!

hey guys. It's been a few days since my Direct Admin permanent license has expired and it can't be fixed in any way. When I asked the seller, he said: Direct Admin has closed all IP licenses in Iran and he does not answer us at all. I wanted to know if it is really so. It is my server...

forum.directadmin.com

Important: Upgrade your DirectAdmin to ensure compatibility with our new licensing system

The fact we are giving extra notice (account portal, forum, in-panel) is a further courtesy. I understand this is probably very frustrating for you because there will probably more complaints coming in soon. Anyway, I did get notices that my OS (debian 8) on some machines was EOL (no...

forum.directadmin.com

 

[sparek]

Yea, none of that applies.

I can't open a support ticket with DirectAdmin because I did not purchase the license. The license is from my datacenter. But the datacenter is a little obtuse when it comes to this.

 

[zEitEr]

Regular forum users (me as well) can not help you with DirectAdmin licenses. The threads from my earlier reply explain on why the error occurs and what are general steps to solve it. For this you might go into detailed reading of posts of the threads.