loosing email

[ssi.inc]

Greetings!

I have a customer stating that they are not getting some email. They have done some testing and they seem convinced that when a persone replies to email my customer sent and if (Outlook) capitalized anything in the email address, they dont get the email.

I can not replicate this issue.

I do, however, see the following oddities in the Exim mainlog.

---------------------------
2005-11-16 09:29:59 1EcR6c-0004k9-SS <= [email protected] H=mysql7.worldispnetwork.com (mail9.worldispnetwork.com) [66.160.175.24] P=smtp S=6941 T="RE: mentor" from <[email protected]> for [email protected]

2005-11-16 09:29:59 1EcR6d-0004kC-4M <= [email protected] U=mail P=spam-scanned S=7138 T="RE: mentor" from <[email protected]> for [email protected]

2005-11-16 09:29:59 1EcR6d-0004kC-4M => discarded <[email protected]> R=domain_filter

2005-11-16 09:29:59 1EcR6d-0004kC-4M Completed

2005-11-16 09:29:59 1EcR6c-0004k9-SS => pastor <[email protected]> F=<[email protected]> R=spamcheck_director T=spamcheck S=7020

2005-11-16 09:29:59 1EcR6c-0004k9-SS Completed
-------------------------------------

The specific question I have is: The entry that says "discarded". What does that mean. Did it infact discard the message? if so... why?

-ssi.inc

 

[nobaloney]

discarded in this case means that the per domain filter setup is set to discard email meeting certain criteria.

Look in the Email Filter section of the domain's user control panel.

Jeff

 

[Chrysalis]

is there a default filter applied to new accounts or would this be something a user added?

 

[ssi.inc]

Look in the Email Filter section of the domain's user control panel.

By 'Email Filter' I assume you mean the 'SPAM Filters' section.

There was nothing there.

I had a look at /etc/virtual/{domainname}/filter.conf and noticed that of all my users, this particular user was the only one with stuff in this file.

action=action=email (action for matches - send to spambox, I think)
Adult=off (adult filter off)
and there was one more that escapes me. I deleted the contents of the file before I wrote anything down (woops). I turned every filter on with a test line and was unable to replicate what I think was there.

Anyways, I'm going to test this (deleting the contents of /etc/virtual/{domain}/filter.conf) and see if it gets better.

Thanks for pointing me in this direction. I had no idea what that silly message in the exim log was trying to tell me, or why it was even taking that action.