jonathanc
Verified User
- Joined
- Aug 18, 2007
- Messages
- 46
We have had a client who is complaining that some email sent to their account on a directadmin server was not being delivered. In fact there was no trace of the "sent" email in any log and I assumed it was a "user" sending problem.
But I have had another report from another client of the same disappearing mail problem, and both concern mail from aol users
We seem to receive email OK from aol every day. Currently the problem seems to be limited to two domains, and mail disappears when sent to different users on those domains. I can't see any entry at all in the mainlog that indicates connection from aol that would tie up with the sent emails. So no errors or mail rejected.
In the first case, mail has been received at the problem domain before and after the lost mail.
I can't identify any blocked IP addresses in any of our security logs -- and it is only these two specific domains on our server that seem to be a problem.
I asked aol user to send me an email which I received OK via the server. Then I asked the aol user to send another test email to me, cc to one of the problem domains and also to my google email address.
The email arrived at the cc google address. But was not received at my normal address on the server (where it had previously delivered OK), or the client cc problem address.
Does anybody have any suggestions on where I should look next to try sort out this problem? The result where the test cc mail to the problem domain seems to have stopped delivery to my address on the server seems particularly baffling.
Thank you
Jonathan
But I have had another report from another client of the same disappearing mail problem, and both concern mail from aol users
We seem to receive email OK from aol every day. Currently the problem seems to be limited to two domains, and mail disappears when sent to different users on those domains. I can't see any entry at all in the mainlog that indicates connection from aol that would tie up with the sent emails. So no errors or mail rejected.
In the first case, mail has been received at the problem domain before and after the lost mail.
I can't identify any blocked IP addresses in any of our security logs -- and it is only these two specific domains on our server that seem to be a problem.
I asked aol user to send me an email which I received OK via the server. Then I asked the aol user to send another test email to me, cc to one of the problem domains and also to my google email address.
The email arrived at the cc google address. But was not received at my normal address on the server (where it had previously delivered OK), or the client cc problem address.
Does anybody have any suggestions on where I should look next to try sort out this problem? The result where the test cc mail to the problem domain seems to have stopped delivery to my address on the server seems particularly baffling.
Thank you
Jonathan
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