mails in inbox not downloading in outlook alone.

E

EzTech

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Joined
Nov 23, 2020
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13
Hi,

I have 32 email id under one domain in that one of the email id, in-between mails are not downloading in MS outlook, while in thunderbird no issues at all.

For more clear understanding. Mails are there from 2019 to till date. When I configure that email id in MS Outlook ( all version checked, also got help from MS but no use) it downloads 2 weeks emails and from July 2021 to 2019. Mails before July 2021 to the last 2 weeks mails are not downloading but they are there in the webmail.

I took backup and uploaded those messages into another email id by creating test account and configured the same in outlook in that also same issue.

Kindly help me in this issue.

Thx,
Kumar
 
EzTech said:
Kindly help me in this issue.
Click to expand...
This is in fact a PC issue, which should be asked at a computerforum. Because this is not a DA problem. This forum is only intended for Directadmin support.

However just to be helpfull, try this:
Start Outlook. On the File tab, click Account Settings, and then click Account Settings. On the E-mail tab, double-click your Microsoft Exchange account. In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages.

If that does not work, please contact Microsoft support or a computer support forum.
 
Hi,

Thanks for your reply.

Well, as I mentioned in earlier message I tried with different version of MS outlook, different computer, laptop, virtual desktop. I got support from Microsoft team also but it was not sorted out. Microsoft team tried all the possibilities which you have said also... no use.

This issue is happing only for one email id.

Thx.
Kumar
 
Hello.
You're welcome.
Still... if it works ok in Thunderbird and it's present in webmail, then normally it can only be an application issue. MS had a bug like that before.
If you trust me enough you can give me the credentials per pm and I will test for you with my Outlook.

Another solution is that you try still another e-mail client to be sure it's not MS bug. Try the free emclient (click) if you want. It's free for 1 e-mail addres and works almost completely like Outlook.
Check if that one also has the issue, or that this also works fine like Thunderbird.
 
Hi,
I have checked with emclient it is working perfectly.

For MS Outlook issue, I created a [email protected] email id and migrated the inbox files from [email protected] to that test id and configured that test id in outlook, in that also had the same issue. I could not find what is happing. My customer need outlook only he does not want any other email client.

In that office, they are having 32 email id all are using the same client outlook non of them have this kind of issue. Only one email id made me tired... I am struggling with this issue for the past 4 months.

Thx,
Kumar
 
EzTech said:
I have checked with emclient it is working perfectly.
Click to expand...
Normally this would proove it's an application error.
However, importing the inbox files from [email protected] causing the same issue again, would again proove that it might be something else.

I've never seen something like this before.

Can you check your /var/log/maillog when using this mailbox and see if you encounter any error notices?

It might be best to send in a ticket for this one.
 
Hi,

Thanks for your advice. Well, as per your message I have checked the mailog and found the below error. When I deleted this (1626927610.M70711P31381) message it got downloaded and after a few messages and again it got stuck in the middle. Again when checked the maillog again same error with another email id it is showing error.

Also, I like to mention that I am a DirectAdmin personal user so I can't raise a ticket. Need to get help from this forum.

[email protected])<25837><Ql9bGfPrGQxnlKVw>: Error: Mailbox INBOX: UID=7888: read(/mnt/home2/email/admin/imap/domain.com/USER/Maildir/cur/1626927610.M70711P31381.HOSTNAME,S=528355,W=535675:2,S) failed: Cached message size larger than expected (528355 > 7650, box=INBOX, UID=7888) (read reason=mail stream)
Oct 26 23:50:39 cs02 dovecot[1058]: imap([email protected])<25837><Ql9bGfPrGQxnlKVw>: Error: Mailbox INBOX: Deleting corrupted cache record uid=7888: UID 7888: Broken physical size in mailbox INBOX: read(/mnt/home2/email/admin/imap/domain.com/USER/Maildir/cur/1626927610.M70711P31381.HOSTNAME,S=528355,W=535675:2,S) failed: Cached message size larger than expected (528355 > 7650, box=INBOX, UID=7888)
Oct 26 23:50:39 cs02 dovecot[1058]: imap([email protected])<25837><Ql9bGfPrGQxnlKVw>: Error: Mailbox INBOX: UID=7888: read(/mnt/home2/email/admin/imap/domain.com/USER/Maildir/cur/1626927610.M70711P31381.HOSTNAME,S=528355,W=535675:2,S) failed: Cached message size larger than expected (528355 > 7650, box=INBOX, UID=7888) (FETCH BODY[])
Oct 26 23:50:39 cs02 dovecot[1058]: imap([email protected])<25837><Ql9bGfPrGQxnlKVw>: Disconnected: FETCH read() failed in=3752 out=494576 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=1 body_bytes=7833
 
Oke this shows a lot more. So there are multiple id's.

Did you ever use the compress option for Dovecot?

Can you try this via SSH:
Code: 
cd /usr/local/directadmin/custombuild
./build update
./build exim
./build exim_conf
./build dovecot
./build dovecot_conf

Does it improve things?
 
Hi,

No, I did not do use any compress option.

I did the build steps you have given... No use...

FYI:- After deleting " Maildir/cur/1631727948.M22532P14352 " this message some emails started to download in outlook and again stopped and showed an error with another message id.

Thx,
Kumar
 
Last edited:
Hello.

Oke I've only seen this once happening, but that was with compressed mailboxes.

One mailbox broken after Exim Mail compression.

I enabled Exim Email compression for all users and compressed old email. This worked fine except for one user that keeps getting errors about the mail size not matching the s flag. (/var/log/mail/maillog). I've tried rebuilding with a script from Exim. This did not really solve the issue...
forum.directadmin.com forum.directadmin.com

EzTech said:
and showed an error
Click to expand...
Which error? The one with the cache again?

If yes, you can see from that other thread that @smtalk stated that the guy could send a pm to him.
Since this indeed is a system issue, probably Dovecot cache issue, if he does not respond here, I would suggest to send him a pm, stating you have a dovecot issue and point him to this thread.
 
In now, you should disable "mail_compress" options to prevent issued in future if not solved here before.

Also, you can trying decompress manual for that users with this Docs. ( Becarefully, backup first )

Customizing Dovecot | Directadmin Docs

DirectAdmin Knowledge Base
docs.directadmin.com
 
Richard G said:
Hello.

Oke I've only seen this once happening, but that was with compressed mailboxes.

One mailbox broken after Exim Mail compression.

I enabled Exim Email compression for all users and compressed old email. This worked fine except for one user that keeps getting errors about the mail size not matching the s flag. (/var/log/mail/maillog). I've tried rebuilding with a script from Exim. This did not really solve the issue...
forum.directadmin.com forum.directadmin.com


Which error? The one with the cache again?

If yes, you can see from that other thread that @smtalk stated that the guy could send a pm to him.
Since this indeed is a system issue, probably Dovecot cache issue, if he does not respond here, I would suggest to send him a pm, stating you have a dovecot issue and point him to this thread.
Click to expand...
Thanks for your advice. Now I have contacted @smtalk for support on this.

Thx,
Kumar
 
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