Majordomo Issue with exim

[tdldp]

Hello all...

I have a strange issue with one of my clients not getting all reports for NDR on his mailing lists (under majordomo) used to send newsletter (not a real mailing list)...

Here is a pratical case :
Client sends everyday a newsletter to 3500 emails.
Client receives approx 15 NDR --> 15 emails to be purged that he clears every 2 days.
In reality in logs, i find : 587 errors in mailing sent this morning. Most have following format :

2013-10-22 09:34:04 1VYWPW-0005Md-Gv ** [email protected] <[email protected]> F=<[email protected]> R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:<[email protected]>: host smtp-in.inthelist.fr [XXX.XXX.XXX.XXX]: 552 5.2.2 <[email protected]>: Recipient address rejected: Over quota

2013-10-22 09:40:15 1VYWPW-0005Md-Gv ** [email protected] <[email protected]> F=<[email protected]> R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:<[email protected]>: host cluster2.inthelist.fr [XXX.XXX.XXX.XXX]: 550 Invalid recipient <[email protected]> (#5.1.1)

2013-10-22 09:48:00 1VYWPW-0005Md-Gv ** [email protected] <[email protected]> F=<[email protected]> R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:<[email protected]>: host smtp-in.inthelist.fr [XXX.XXX.XXX.XXX]: 550 5.1.1 Adresse d au moins un destinataire invalide. Invalid recipient. OFR_416 [416]

2013-10-22 09:51:04 1VYWPW-0005Md-Gv ** [email protected] <[email protected]> F=<[email protected]> R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:<[email protected]>: host smtp.inthelist.fr [XXX.XXX.XXX.XXX]: 550 #5.1.0 Address rejected.

My problem, is that these reports of email errors :
- Never get transmitted to the sender so that he cleans up his newsletter.
- end in freezing the mail sent by majordomo
here is mail status at the moment :

 5h  362K 1VYWPW-0005Md-Gv <[email protected]> *** frozen ***
          [email protected]

Headers :
1VYWPW-0005Md-Gv-H

majordomo 1001 1
<[email protected]>
1382426990 0
-ident majordomo
-received_protocol local
-body_linecount 5038
-max_received_linelength 89
-allow_unqualified_recipient
-allow_unqualified_sender
-frozen 1382427086

208P Received: from majordomo by host.server.fr with local (Exim 4.71)
        (envelope-from <[email protected]>)
        id 1VYWPW-0005Md-Gv
        for [email protected]; Tue, 22 Oct 2013 09:29:50 +0200
271P Received: from anantes-552-1-228-161.w83-195.abo.wanadoo.fr ([83.195.99.161] helo=poste1)
        by host.server.fr with esmtpa (Exim 4.71)
        (envelope-from <[email protected]>)
        id 1VYWPP-0005Js-Uo
        for [email protected]; Tue, 22 Oct 2013 09:29:49 +0200
057F From: "ETS" <[email protected]>
036T To: <[email protected]>
155  Subject: =?UTF-8?Q?_=E2=98=85=E2=98=85=E2=98=85=E2=98=85207_ESSENCE_DE_2009_AVEC_UN?=
        =?UTF-8?Q?_FAIBLE_KILOMETRAGE=E2=98=85=E2=98=85=E2=98=85=E2=98=85?=
038  Date: Tue, 22 Oct 2013 09:29:28 +0200
067I Message-ID: <007801cecef8$72f0fb90$58d2f2b0$@[email protected]>
018  MIME-Version: 1.0
085  Content-Type: multipart/mixed;
        boundary="----=_NextPart_000_0079_01CECF09.3679CB90"
040  X-Mailer: Microsoft Office Outlook 12.0
051  Thread-Index: Ac7O9neX17PbHAmqSNKv1Yw8z6kZAAAAZKCg
021  Content-language: fr
077  X-Antivirus-Scanner: Seems clean.  You should still use an Antivirus Scanner
034S Sender: [email protected]
017  Precedence: bulk
061R Reply-To: "ETS" <[email protected]>

Is there a way to change this ?

 

[toml]

There isn't too much you can do, other than have client clean up his mailing list of invalid recipients. As far as having a lot more logs than NDRs, that is expected, each email will be retried X amount of times for temporary failures. Even the frozen emails will eventually be cleared from the system when the configured time expires, and the list admin will be notified that the email failed. When exactly that will happen, depends on how you configured your exim.

 

[tdldp]

There isn't too much you can do, other than have client clean up his mailing list of invalid recipients. As far as having a lot more logs than NDRs, that is expected, each email will be retried X amount of times for temporary failures. Even the frozen emails will eventually be cleared from the system when the configured time expires, and the list admin will be notified that the email failed. When exactly that will happen, depends on how you configured your exim.

Ok with you on this...
But for the client to clean his lists (he wishes to do so), he needs to receive errors... And the problem i have is that he doesn't receive these errors, not even in a cumulative email telling him all failures... When the frozen email gets cleared from the system, there is no email telling him / giving him remaining failures...
How can this happen ?

This is weird... I'll connect myself with the client on next send... And update thread if i find something interesting.....

Tdldp

 

[toml]

Are you letting exim clear the frozen emails or you you manually doing it? If you are manually removing them, then there will be no notification. If you are letting exim remove them, it should attempt to notify the sender of the email. Perhaps there is something misconfigured with the majordomo list owner and the notification is getting lost.

 

[nobaloney]

Make sure your client has enough room in the sender mailbox for the nondeliverable emails to be returned. I run the DirectAdmin mailing list for updates, and when email isn't deliverable I always get it back. If the sender has enough space to get undeliverables back, there shouldn't be an issue and the emails should never get frozen or deleted.

Jeff