Richard G
Verified User
I like the new ticket system, but I'm missing an important option there.
In the new system, only the license holder can login to the system.
In the older system, also a sysadmin could log into the system. This way he also would get an e-mail of any reply or update of the ticket. Which is a good thing if he is a sysadmin.
You needed to know the client id and license id anyway, but this way you don't need the credentials of the license holder.
At this moment, the old ticket system is still in place. But isn't it possible to create a kind like option in the new system for sysadmins?
Which is especially good for admins who don't know a lot and hire others to keep everything in good order.
In the new system, only the license holder can login to the system.
In the older system, also a sysadmin could log into the system. This way he also would get an e-mail of any reply or update of the ticket. Which is a good thing if he is a sysadmin.
You needed to know the client id and license id anyway, but this way you don't need the credentials of the license holder.
At this moment, the old ticket system is still in place. But isn't it possible to create a kind like option in the new system for sysadmins?
Which is especially good for admins who don't know a lot and hire others to keep everything in good order.
