Need response from billing

[LC-dan]

I am updating this forum in hopes that Direct Admin billing department will respond to my request to update my funding source. I have sent multiple emails to [email protected] with no response so far. I need to activate a new license ASAP.

 

[SeLLeRoNe]

This is a Forum for the community, DA Staff dont look so often to this.

Try: https://www.directadmin.com/clients/safesubmit.php

Regards

 

[LC-dan]

I can see John from Direct Admin responding in the forums regularly.

We purchased a license and are waiting 36 hours for it to be approved and have it sent to us Sales Order Number: 125814

If anyone has any connections with the DA team, please help us get assistance. I have sent emails, used the contact form, and left voicemails on 587-785-0874 for days. No response whatsoever from this company other than getting our forum login approved to make this post.

STRANGE BEHAVIOR

 

[SeLLeRoNe]

I did sent an email to John for take a look into this.

Regards

 

[nobaloney]

STRANGE BEHAVIOR

As long as we're discussing strange behavior, please do not double post. Please do not register multiple usernames in an attempt to avoid being detected double-posting.

Jeff

 

[LC-dan]

As long as we're discussing strange behavior, please do not double post. Please do not register multiple usernames in an attempt to avoid being detected double-posting.

Jeff

There are two separate issues for two separate companies. One is a support issue and the other is a sales issue. Neither issue from either company is generating any response from Direct Admin at all, despite leaving multiple messages via every possible method of contact.

 

[nobaloney]

I can assure you that DirectAdmin staff knows of both threads.

Jeff