Not receiving creator duplicate emails or system messages after setting up mandrill

[peps03]

Hi! We set up web server email sending via Mandrill following these instructions: https://help.directadmin.com/item.php?id=153
Server subdomain is validated in Mandrill. A "new user created" email is received but the admin / reseller does not receive the Creator Duplicate email nor system emails.

The admin email = [email protected] (has no inbox) and [email protected] (has inbox) - both emails separated by ','.
The reseller email = [email protected] (has no inbox) and [email protected] (has inbox) - both emails separated by ','.

User messages "Email a copy of all messages to [email protected]" is set and checked.

Root alias set to [email protected] in /etc/aliases.

Any advise?


Exim mainlog:

2019-08-26 15:19:11 cwd=/usr/local/directadmin 2 args: /usr/sbin/sendmail -t
2019-08-26 15:19:11 1i2Etr-0003Of-8R <= [email protected] U=diradmin P=local S=1922 T="Your account for newuserdomain.com is now ready for use." from <[email protected]> for [email protected]
2019-08-26 15:19:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i2Etr-0003Of-8R
2019-08-26 15:19:11 cwd=/usr/local/directadmin 2 args: /usr/sbin/sendmail -t
2019-08-26 15:19:11 1i2Etr-0003Oj-9X <= [email protected] U=diradmin P=local S=1951 T="Creator Duplicate: Your account for newuserdomain.com is now ready for use." from <[email protected]> for [email protected]
2019-08-26 15:19:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i2Etr-0003Oj-9X
2019-08-26 15:19:11 1i2Etr-0003Oj-9X ** [email protected] F=<[email protected]> R=virtual_aliases: 
2019-08-26 15:19:11 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1i2Etr-0003Oj-9X
2019-08-26 15:19:11 cwd=/usr/local/directadmin 2 args: /usr/sbin/sendmail -t
2019-08-26 15:19:11 1i2Etr-0003Op-Af <= <> R=1i2Etr-0003Oj-9X U=mail P=local S=3171 T="Mail delivery failed: returning message to sender" from <> for [email protected]
2019-08-26 15:19:11 1i2Etr-0003Oq-Ap <= [email protected] U=diradmin P=local S=1976 T="Creator Duplicate: Your account for newuserdomain.com is now ready for use." from <[email protected]> for [email protected]
2019-08-26 15:19:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i2Etr-0003Op-Af
2019-08-26 15:19:11 1i2Etr-0003Op-Af => :blackhole: <[email protected]> R=system_aliases
2019-08-26 15:19:11 1i2Etr-0003Op-Af Completed
2019-08-26 15:19:11 1i2Etr-0003Oj-9X Completed
2019-08-26 15:19:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i2Etr-0003Oq-Ap
2019-08-26 15:19:11 1i2Etr-0003Oq-Ap ** [email protected] <[email protected]> F=<[email protected]> R=virtual_aliases: 
2019-08-26 15:19:11 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1i2Etr-0003Oq-Ap
2019-08-26 15:19:11 1i2Etr-0003P0-Cx <= <> R=1i2Etr-0003Oq-Ap U=mail P=local S=3248 T="Mail delivery failed: returning message to sender" from <> for [email protected]
2019-08-26 15:19:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i2Etr-0003P0-Cx
2019-08-26 15:19:11 1i2Etr-0003P0-Cx => :blackhole: <[email protected]> R=system_aliases
2019-08-26 15:19:11 1i2Etr-0003P0-Cx Completed
2019-08-26 15:19:11 1i2Etr-0003Of-8R [176.34.133.3] SSL verify error: certificate name mismatch: DN="/C=US/ST=Georgia/L=Atlanta/O=The Rocket Science Group, LLC/OU=Product Dev/CN=mandrillapp.com" H="smtp.eu-west-1.mandrillapp.com"
2019-08-26 15:19:11 1i2Etr-0003Oq-Ap Completed
2019-08-26 15:19:11 1i2Etr-0003Of-8R => [email protected] F=<[email protected]> R=smart_route T=auth_relay S=1998 H=smtp.eu-west-1.mandrillapp.com [176.34.133.3] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no A=auth_login C="250 2.0.0 Ok: queued as 85D77266FE"
2019-08-26 15:19:11 1i2Etr-0003Of-8R Completed

 

[peps03]

Hi! Nobody has an idea? I find it strange too. Any suggestions very welcome!

 

[zEitEr]

Hello,

See it's

"250 2.0.0 Ok: queued as 85D77266FE"

for the email with ID=1i2Etr-0003Of-8R

There is no error at the mail send time.

 

[peps03]

Thanks for your reply!

"1i2Etr-0003Of-8R Completed" is the email sent to the new user account? If yes, this one is sent AND received.

Which are NOT received:
- The creator duplicate email
- Email a copy of all system messages

 

[zEitEr]

See the email with id 1i2Etr-0003Oj-9X has the status of "Mail delivery failed: returning message to sender"
Another email with id 1i2Etr-0003Oq-Ap has the same status of "Mail delivery failed: returning message to sender"

Route emails for [email protected] to your inbox and read why they fail.