Notify us and user of account suspended

[empoweri]

Customer and the admin should be notified via Email that their account was suspended.

It is stupid that a warning is sent out yet no notice is sent out upon suspending them. This has caused a few issues of a site being suspended without us knowing about it!!

Either manually by us OR automaticly by bandwidth/diskspace overages. The Email to the user should go out before the account is suspended in case their is email is on the account getting suspended.

 

[empoweri]

bump

Is this being added in a future version?? We've gotten some customers who were pissed at us because of no notification via the control panel when the went over their threshold.

 

[sullise]

They should be getting notices that they are within a certain range of going over...(like over 80% used).

But, yeah, an email when it's suspended would be a nice addition.

 

[nobaloney]

And where would you send that email to?

When I suggested that signup require an email address NOT hosted on the server I got shut down on that one.

Everyone wants users to be able to register with an email address hosted on the server.

But everyone also wants to send an email when a site is suspended.

Sure you can send it. And the site owner will get it when you unsuspend the site.



Jeff

 

[empoweri]

And where would you send that email to?

When I suggested that signup require an email address NOT hosted on the server I got shut down on that one.

Everyone wants users to be able to register with an email address hosted on the server.

But everyone also wants to send an email when a site is suspended.

Sure you can send it. And the site owner will get it when you unsuspend the site.



Jeff

Agreed about same domain Email.


Same issue if their Email address is no longer valid (which also happens with free Email accounts all the time) No different about coming close to overages, billing notifications or domain renewals. Even if it is a valid email account people don't read their Email anways.

At least adding this functionality does help in some cases. At least you have a record of it sent out to CYA.

Right now neither the customer OR us know a site was disabled if it was automatic suspension. That is bad.

 

[nobaloney]

I don't think you're covering yourself if you knowingly turn off a domain and then mail to it.

I think it best the message goes to the site-owner's owner (generally a reseller), and the person who receives it decide what to do with it.

Once we get this hashed out I'll talk to John about it.

So let's keep arguing . Or ask him yourself .

Jeff

 

[empoweri]

I don't think you're covering yourself if you knowingly turn off a domain and then mail to it.

I think it best the message goes to the site-owner's owner (generally a reseller), and the person who receives it decide what to do with it.

That assumes you have a reseller.

 

[sullise]

And where would you send that email to?

When I suggested that signup require an email address NOT hosted on the server I got shut down on that one.


Jeff

WHO in their right mind would object to that? Hell, I require it. I WON'T even activate an account on my servers unless they give me an offsite email address.

I also require TWO email addresses now.