osticket piping problems with da

[jmccoy]

I had this script working on my old cpanel server fine but it is causeing trouble on my DA box. I have an email address piped to a perl file in my cgi-bin to automaticly import the email into a mysql db for the osticket software only problem i have is that when i send an email to the piped email the server responds with this email.

install_driver(mysql) failed: Can't load '/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/auto/DBD/mysql/mysql.so' for module DBD::mysql: libmysqlclient.so.10: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/DynaLoader.pm line 229.
at (eval 1) line 3
Compilation failed in require at (eval 1) line 3.
Perhaps a required shared library or dll isn't installed where expected
at /home/xxxxx/domains/xxxxxxx.net/public_html/cgi-bin/automail.pl line 55

Is this a problem with the setup of the server or is this a problem with osticket and something on my server?

Thanks
Justin

 

[ProWebUK]

Ensure you have the perl modules that are mentioned in that error. You can use a script named perldiver (search google) to check what perl modules you have installed.

Chris

 

[DirectAdmin Support]

Hello,

It would seem that the mysql.so is linked to a file that doesn't exist. I would recommend compiling DBD::mysql from scratch so that it finds the correct libraries.

John

 

[jmccoy]

Ok thats an idea to try also, another idea that osticket had was to recompile perl with mysql enabled. Whould anyone be so kinda as to help me out with a how two so that i could try both im a windows guy, and im trying my best to get away from it and go linux but im not that good yet.

Thanks
Justin