Outlook login failed when checking main email account

S

switch

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Jan 23, 2008
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Ack, I hate asking what seems to be such a dumb question... I must be missing something obvious. But after lots of searching and reading all the site-helper pages on emails I could find, I'm still having a problem, so here goes:

I have a user that set up his main email account in Outlook. When checking mail, he gets a "bad login" error.

So, I reset the password (I really wish there was a way to reset JUST the main email password, without resetting other passwords at the same time, but so be it).

He still gets the error.

So I go to /webmail, and login with the same username and password, and it works!

So it must be an outlook setup issue. I'm logging in with the username only (without the @domain.com after it, but I tried that too with no success). I checked to make sure that the mail.[domain].com has propagated correctly, and it has.

---

Now I'm getting frustrated, as this is definitely an outlook setup issue (outlook: scourge of web hosters).

So I create a new email in his account: [email protected], and set that up in outlook. It works perfectly!

So that's odd... it's just the "main" email account that's not working.

Can anyone suggest something I could try here? I'm positive I'm missing something stupidly obvious...

Thanks!
 
Tail the /var/log/maillog file while he's attempting to login.
I really wish there was a way to reset JUST the main email password, without resetting other passwords at the same time, but so be it
Click to expand...
Really not possible since the main email address is the site's username.

Just don't use it. Have it forwarded to a virtual email address. Unlike virtual email addresses, if you forward it the mail will NOT pile up in the mailbox.

Jeff
 
Thanks Jeff. I'll make a point never again to create an account username that will be needed as an email.

I'm pretty sure you meant for me to tail /var/log/maillog (not "mainlog"), and what it shows is:

User '[username]' - failed auth from=[my local ip address]

So what it's saying is that I (the stupid user) must be making a mistake with typing in the password. I tried resetting the password via the DA control panel to "test" and still no go... tail -f /var/log/maillog still shows the user fail auth.

Very weird.
 
Yes, there was a problem with your version of pop; I keep forgetting that :(.

Yes, I meant maillog; thanks for bringing it to my attention. I've fixed it in my post to aid people who search.

Jeff
 
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