PreSales Questions

[groovy604]

Hi,

I tried to call the phone number but it looks like it's disconnected.

I emailed sales but have yet to receive a reply.

Is there anyone there?

I just want to get my account upgraded for internal licenses so I can offer them to our dedicated customers.

Thanks

 

[Phantium]

I got the same problem, i cannot log into my account anymore but been waiting for 2 days now. And still no reply.

 

[groovy604]

I assume they are swamped. I read other posts that they have a limited staff. But it's odd. They should at least respond to sales questions in timely manner (24hours) or else they cannot grow. We have the credit card ready Just need to change the pricing

 

[Phantium]

I assume they are swamped. I read other posts that they have a limited staff. But it's odd. They should at least respond to sales questions in timely manner (24hours) or else they cannot grow. We have the credit card ready Just need to change the pricing

Yeah i have an account with internal pricing but i can't get in so that won't help me much either.

I'm guessing Mark is on vacation.

 

[Phantium]

I got my response and i can login again, no more issues here.

 

[groovy604]

I have yet to get a reply. What email did you use?

 

[DirectAdmin Sales]

If anyone still isn't getting a response, please forward your e-mail message to [email protected] and I will be sure to get it quickly..

Mark

 

[groovy604]

Everything is good now!

 

[Mark Lee]

Hi,

Im planning on purchasing DIRECTADMIN, however i've sent sales an email for about 3 days and still no reply on the information which i requested. I've also sent to Mark's email. But have not received any email from DIRECTADMIN.

 

[groovy604]

Don't worry. They will get back to you. They answer emails Mon-Fri.

 

[nobaloney]

Just wanted to clarify that it's been my experience that they answer support emails 24/7.

Jeff