Problem using DA through Proxy

[syserror]

I've been able to login on a direct connect to my DA box (as admin), but when trying from college which provides internet behind 2 proxy servers and a firewall, (1 local proxy and firewall, which I have full access to, and one provided by Research Machines (RM) a government funded ISP).

What happens when I try to login is I simply get redirected back to the login page (with no bad-password message) [IE] or, one in five login attempts will load the page content, and *some* of the images [Firefox] but as soon as I click a link it returns me to the login page.

There is no error msg or other text. It is exactly as you would see it if it was the first time you had arrived at the login page.

-

As background information, the college wishes to have some webhosting for several domains, including the school's own site.

cPanel however works fine, which is a pity since your software has some nice features.

-Anthony Pidden.

 

[drmike]

Sounds more like that the proxy is rotating your IP with each connect. I vaguely remember an issue with CPanel and how they had to turn off that security feature. Most CMSes and Forums have it as well. The login cookie is assigned to an IP address instead of your username.

Rereading your post and how your able to connect directly makes me 99% sure that this is the issue.

Of course you do realize that your asking for a less secure backend, right?

A quick search of the forum (Please tell me a smart college boy like you did a search first, right? ) gives a couple of clues.

Login via the IP address, not the domain name:

http://www.directadmin.com/forum/showthread.php?s=&threadid=7936&highlight=proxy

Make sure that you're typing the entire domain:

http://www.directadmin.com/forum/showthread.php?s=&threadid=3867&highlight=proxy

Another thread with the same issue and pointing out the proxy issue. Are you sure RM isn't AOL?

http://www.directadmin.com/forum/showthread.php?s=&threadid=3570&highlight=proxy

The list goes on for a few more pages but I think you get the idea.

Hope this helps,
-drmike

 

[drmike]

You may want to do a search for 'proxy' here and see what else you can find.

-drmike

 

[syserror]

Aha, I forgot to mention the IP is static, as far as we can tell, (www.whatismyip.com etc) and connecting via IP doesn't work either.

I did have a quick browse and there was nothing relevant to this problem.

I've checked the cookies as far as I can, and a new cookie is not being issued with each new logon attempt, I will try and examine the contents of the cookies if I have more time. Cookies have been cleared and has no effect.

Also I've tried both with and without the www. prefix (which should make no difference whatsoever since its just a CNAME to the A record)

Thirdly the AOL issue in that post you mentioned is with the *browser* not the ISP, so thats not really relevant, and as for clarification on our ISP, more information can be found at www.rm.com, we use a 2mb "wires only" ADSL package and a navaho TeamCAT proxy server and router (see www.navaho.co.uk).

As to your remark about "Most CMS'es and Forums", none of the following have had problems being accessed on our connection:

vBullitin, Invision Power Board, PHPbb , PHPNuke, Drupal, Mediawiki, e107 and as mentioned before, cPanel.

-
It's a pity you dumb down my request for help to make it look as if I cannot even use the search feature and that I'm just a college boy; I wouldn't be asking for help if I knew everything, and I'm sure you've asked for help before. At least at the cPanel forums they were courteous enough even if they couldn't help with a problem.

Hopefully a solution can be worked out, since, as I've mentioned before, your server software looks very smart, a rival to even cPanel, but after sales service is half of the product and I haven't exactly had the response I expected here. You are probably very busy I imagine, but thats no excuse for a sloppy choice of words.

-Anthony Pidden.

 

[nobaloney]

None of the answers on this thread have come from DA staff. To get support from DirectAdmin write their support address directly.

Have you tried clicking "refresh" or "reload" on your browser after the failed login attempt?

Do you know if the proxy reloads pages each time it's asked or if it caches?

Jeff

 

[syserror]

Just to follow this up, the DA box that we were using had a new hard drive fitted, and we had the system rebuilt because there is only room for 1 HDD. [ Same OS, same settings etc. ]

Since then, DA has been working fine through the proxy's; which, I'm guessing means either our ISP has fixed/changed something, or you've released an update/fix for DA which solves this problem within the last month.

Either way, It would be a bit more reassuring if I knew why it has suddenly started working, anf if its going to stay that like that.

Thanks

-Anthony Pidden