Hi guys, i got this problem here which i need some urgent help to resolve it asap.
I just acquired a new server running DA v1.31.1. A migration was done yesterday from the old server (also running DA) using the "Manage User Backup" feature to migrate my users over. Everything seems okie for now except a problem with the email server.
It is an understanding that whenever a new DA account is created, a default email account with the same login id will also be created automatically. The problem lies with this particular system-created mailbox of every DA account now. Any emails that are sent to these mailboxes cannot be delivered properly.
Eg.
Server Hostname : mynewserver.com
DirectAdmin User ID: testuser
Domain Name for this User: userdomain.com
Default System-Created Email Account for testuser
--------------------------------------------
Email Address: [email protected]
Login ID: testuser
Now, any emails that are sent to [email protected] will be bounced back with a message:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
(ultimately generated from [email protected])
[email protected]
(ultimately generated from [email protected])
Take note of the above message, the mail server seems to have changed the domain name of the email address to the server's hostname which resulted in the mail being sent to testuser@mynewserver.com instead of the original address [email protected] That's y it bounced because mynewserver.com does not have a user named testuser.
The difference between a System-Created email and a User-Created email account is the login id. System-Created accounts uses just the username as the login id while User-Created accounts uses the entire email address as the login id (eg. user123 vs [email protected])
So initially, I suspected the qualify_domain setting in the exim.conf and tried making changes to it and even resorted to using the same config file from my old server but it still doesn't solve the problem.
I also thought it might be something that is left out during the migration that causes it. So i tried creating a brand new user account in the new server and tried sending mails to the default email account. It doesn't works as well. So the problem couldn't be with the migration either.
So it might not be the config file or the migration. Am thinking whether it could be DirectAdmin itself?
Any kind souls can look into it and help me out? This problem is affecting the default email account of every user on my new server. Does not have this problem on the old server.
Thanks in advance!
I just acquired a new server running DA v1.31.1. A migration was done yesterday from the old server (also running DA) using the "Manage User Backup" feature to migrate my users over. Everything seems okie for now except a problem with the email server.
It is an understanding that whenever a new DA account is created, a default email account with the same login id will also be created automatically. The problem lies with this particular system-created mailbox of every DA account now. Any emails that are sent to these mailboxes cannot be delivered properly.
Eg.
Server Hostname : mynewserver.com
DirectAdmin User ID: testuser
Domain Name for this User: userdomain.com
Default System-Created Email Account for testuser
--------------------------------------------
Email Address: [email protected]
Login ID: testuser
Now, any emails that are sent to [email protected] will be bounced back with a message:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
(ultimately generated from [email protected])
[email protected]
(ultimately generated from [email protected])
Take note of the above message, the mail server seems to have changed the domain name of the email address to the server's hostname which resulted in the mail being sent to testuser@mynewserver.com instead of the original address [email protected] That's y it bounced because mynewserver.com does not have a user named testuser.
The difference between a System-Created email and a User-Created email account is the login id. System-Created accounts uses just the username as the login id while User-Created accounts uses the entire email address as the login id (eg. user123 vs [email protected])
So initially, I suspected the qualify_domain setting in the exim.conf and tried making changes to it and even resorted to using the same config file from my old server but it still doesn't solve the problem.
I also thought it might be something that is left out during the migration that causes it. So i tried creating a brand new user account in the new server and tried sending mails to the default email account. It doesn't works as well. So the problem couldn't be with the migration either.
So it might not be the config file or the migration. Am thinking whether it could be DirectAdmin itself?
Any kind souls can look into it and help me out? This problem is affecting the default email account of every user on my new server. Does not have this problem on the old server.
Thanks in advance!
