Solved Problems opening Softaculous (loading in a loop)

[paulonichio]

Hello!

I found another user here on the forum complaining about the same issue I'm facing, but there was no response (https://forum.directadmin.com/threads/missing-option-in-new-ticket-system.68765/#post-363819).
At the user level (or any user in your reseller account), when clicking on "Softaculous," it enters into a loop, and the page doesn't load. Opening it in a new tab doesn't work either.

This issue is not occurring on all server accounts. Initially, I only noticed it on a specific reseller account (and all its users).

I tested it on other reseller accounts, and Softaculous opens normally on all of them. Only this particular account is experiencing the problem. I have already tried resetting the account's permissions and theme, but with no success.

Does anyone have any idea how to fix this problem? I even rolled back to version 1.650 of DirectAdmin, but the problem still persists.

Thank you.

 

[paulonichio]

The issue was fixed with the help of Softaculous Technical Support. If anyone encounters the same problem, here's how to resolve it:

Please check if the option " Show Softaculous in control panel's native UI" is enabled from the Softaculous Admin and Reseller Panel.
Navigate to Softaculous Admin/Reseller Panel -> General -> Settings, uncheck the " Show Softaculous in control panel's native UI" and click on Edit Settings button to save the changes.

The Softaculous Enduser panel should work fine after disabling the above setting.