problems with other ftp accounts

[remijdio]

i'm trying to set up an ftp account for my clan members to be hf.remijdio.com and i set up an ftp account and clicked the user button and all that good stuff but everytime i try to log in using smart ftp i get this

220 ProFTPD 1.2.9 Server ready.
USER hf
331 Password required for hf.
PASS (hidden)
530 Login incorrect.
Cannot login waiting to retry (30s)..

looks like it recognizes the user HF but doesn't rejects my password even though i know its right
i've tried a bunch of different passwords by changing them in my direct admin console then trying them and still nada
i don't know what's wrong

i searched around the bored and someone had a similar problem then someone replied they figured it was a problem with IE but it doesn't work in IE or smartftp
any suggestions?

 

[nobaloney]

Proftpd (the ftp daemon DA runs) isn't recognizing the username. It doesn't let you know whether it's the password or username that's wrong, because that could help crackers figure out how to get into the system.

The reason it's not recognizing the username is probably because you need to use [email protected] (if that's the domain name you've got the ftp user set up under).

Jeff