Recovery password delivered to junk

[mikussikus]

I have an issue because when one user of reseller account whant to generate new password, email is delivered to junk. when I checked headers, email come from root@hostname but shows [email protected]. what should I do? hostname is in my provider DNS server but admin domain in this server. My provider have to add domain example.com in spf record hostname ?

Mx toolbox shows information about DMARC policy of admin domain example.com

 

[Richard G]

You should first setup your admin email.

How to change email address from which Directadmin sends emails

I want Directadmin to send emails from [email protected] instead of [email protected]. How can I do it?

help.poralix.com

Also, some mails will be send from the server. So be aware you have setup your hostname correctly and do not use the xx-xx-xx.da.direct hostname because that domain is not yours.

Then go via SSH to your /etc/aliases file and change:
# root :marc
to
root [email protected]

And restart Exim.

 

[mikussikus]

I had settings exacly as you sent.

 

[Richard G]

If email is delivered to junk then either something is wrong somewhere or the ip is on a blacklist.
Are you an admin?
If yes, then I don't understand this line, please explain:

hostname is in my provider DNS server

 

[mikussikus]

I bought server in my provider which works on URL server.example.com but name server.example.com is on my provider DNS.

 

[Richard G]

Sorry, I can't work with that, please provide domain you have issues with and the hostname.
If not in public then via pm, then I can check for you what might be wrong.