Sending email in Outlook Problem

[drshawn]

Hi I am able to send and receive email with my web based accounts but Im not able to send using Outlook.

The message i get is :
- Send test email message: the specified server was found, but there was no response from the server. Please verify the port and SSL information is correct. to access these setting close this dialog, then click More Setting and click Advanced tab.
- Find outgoing mail server (SMTP: Outlook could not connect to the outgoing mail server (SMTP). THe problem could be the server name or port, or your server may not support SSl. Very your port and SSL setting in MOre settings under advaced tab.

I am using outlook 2003. And under my email settings I have my outgoing Server (SMTP) required authentication checked and also i tired the settings for Use same setting as my incomming mail server and also log on using.

Thank you,
Shawn

 

[toml]

Try opening a command prompt window and typing:

telnet your_mail_server_name 25

Then post what is returned. If it just hangs or times out, then your ISP is blocking port 25, and you have to find another port to send email on. You will have to speak with your host provider to see if they use an alternate port.

 

[drshawn]

Thanks for the reply.. I tried the telnet thing and I recieve the follwing message" connecting to mail.myname.com.. could not open connection to the host on port 25: Connect failed. I also tried another port to connect with in outlook earlier I forgot which one it was but it was 500 something. I read about it in another USER group and it gave the same error. So I guess it does have to do with a port setting? Any other ideas?

 

[toml]

Thanks for the reply.. I tried the telnet thing and I recieve the follwing message" connecting to mail.myname.com.. could not open connection to the host on port 25: Connect failed. I also tried another port to connect with in outlook earlier I forgot which one it was but it was 500 something. I read about it in another USER group and it gave the same error. So I guess it does have to do with a port setting? Any other ideas?

You can't just try any old port. Your host provider might or might not have an alternate port configured, you must speak with them to find out.

 

[drshawn]

Its not just any port. It was a port recommended in another fourm. Would a port scanner work to help me find out what port I can use? I will try to get a hold of my host as well. Thanks

 

[nobaloney]

Its not just any port. It was a port recommended in another fourm.

That doesn't mean your provider has it open for email. Based on your error it appears reasonable that your ISP is blocking port 25 and expects you to use their mailserver.

If your provider offers an alternate port it should solve your problem but at this point you have no idea.

Would a port scanner work to help me find out what port I can use?

No. Because it wouldn't tell you if the port was open for email or if it was open for something else.

Additionally a port scan is an antisocial act; most providers will detect portscans and block you from their servers. Some (including us) will do it automatically without human intervention.

Additionally in some jurisdictions (including California) port-scanning a system without permission is a criminal act.

And almost all ISPs (possibly including yours) will terminate customers who port scan, if the target server administrator complains.

I will try to get a hold of my host as well.

That should always be your first course of action, as inevitably they're the only ones who can help you.

Jeff