Server migration not restoring pointer

B

bdennie

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Joined
Jan 19, 2024
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I am working on a server migration and none of the pointes are restoring on the new server.
Old server version: 1.651
New server version: 1.658

I am taking a backup of the account on the old server and restoring on the new one but the points are not restoring. Everything else is. If customer has addon domains or sub domains those all work. Its only Pointers that are not restoring. Is there an issue with restoring between these 2 versions?
 
check from admin side "check domain owner for subdomain creation" maybe this option blocks if your pointers looks like subdomains of one domain, or check packages at reseller level - are they allows to use pointers?
 
Yes they aloud to have pointes and subdomains/addon domains transfer without any issues. Accounts with multiple domains on it work with no problems. Just pointers do not.

For example account has main domain with 5 addon domains and 3 points. The main domain and the 5 addon domains will restore with no issues. The 3 points do not and I do not see anything in the message log for issues during restore.

On the new server I can log in and create the pointers without having to change any settings or packages. I just go into the account and create the pointers again. It would just be much easier if they would restore from the backup.
 
try unpack small DA archive to check if it includes pointers in backup.
 
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