Server not licensed - mismatch with licensing validation

[sparek]

One of our servers is suddenly showing up as not licensed.

# /usr/local/directadmin/directadmin license-set auto
invalid license key length

# /usr/local/directadmin/directadmin license
F=0
expiry=-62135596800
expiry_string=Mon Jan 1 00:00:00 0001
has_expired=yes
license_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
lid=0
name=
pid=0
pro_pack=0
type=
uid=0
valid=0

# wget -q -O - https://www.directadmin.com/clients/my_license_info.php
error=1
text=license has expired

But using the server's IP address at https://license.directadmin.com shows the license as Valid.

 

[zEitEr]

Hello,

You might get in touch the sales team at https://tickets.directadmin.com/ if you purchased a license directly from DirectAdmin. If you rent a server with DirectAdmin on a board , then you will need to contact your server provider.

Forum users can not help you here.

 

[sparek]

Well... I didn't purchase the license directly. It's from my service provider.

But I already know what the service provider is going to say... "https://license.directadmin.com shows that this IP is licensed correctly"

I'll contact them anyway.

 

[Richard G]

I had the same issue on one of our servers a while ago, maybe it's a temporary issue.
In spite of the fact that the server and the license were already working several years. This was with an external owned license.

I tried this twice:

/usr/local/directadmin/scripts/getLicense.sh 'Provided license key should go here'

and then suddenly all worked again.

You can try this, maybe it helps you. Otherwise indeed contact provider. If he's unwilling, you can always try and send in a ticket here since ideed it is listed correctly.
You can double check with this:

dig +short licensing.directadmin.com

to see if the licensing server is also reachable from your server and returning the correct info.