Apologies for the simple-ness of my question but I didn't find anything similar when searching the forums and I'm still learning this part of tech.
Goal:
I'm using shared webhosting via Interserver on their standard plan and would like to create a user that only has access to a specific subdomain. That user should be able to send csv files via SFTP to only that subdomain.
Issue:
My problem is I can't get it to login correctly when testing in Filezilla. I have the subdomain set up and the user's created. I followed these steps for creating the user (https://evo.site-helper.com/evo/users/subdomains.html#creating-ftp-users-for-individual-subdomains) however filezilla tells me it could not connect to the server and authentication failed.
I have got SFTP set up and working correctly under the domain for my main user account and where I'm having trouble is what to do differently for a user that only has access to a subdomain. I have also been able to log in via FTP for the subdomain only for the created user but not figured out why SFTP doesn't work.
Any ideas on what I'm missing? Here's a typical login I've attempted on filezilla in case that helps find the error.
Host: sftp://subdomain.domain.com
Username: subdomain [I get the same error whether I use [email protected] or just simply, subdomain]
Password: randomly generated but it matches what I created for that user
Port: 22.
Anything stand out on what I'm doing wrong or documentation that I've missed? Thank you for your help in advance.
Goal:
I'm using shared webhosting via Interserver on their standard plan and would like to create a user that only has access to a specific subdomain. That user should be able to send csv files via SFTP to only that subdomain.
Issue:
My problem is I can't get it to login correctly when testing in Filezilla. I have the subdomain set up and the user's created. I followed these steps for creating the user (https://evo.site-helper.com/evo/users/subdomains.html#creating-ftp-users-for-individual-subdomains) however filezilla tells me it could not connect to the server and authentication failed.
I have got SFTP set up and working correctly under the domain for my main user account and where I'm having trouble is what to do differently for a user that only has access to a subdomain. I have also been able to log in via FTP for the subdomain only for the created user but not figured out why SFTP doesn't work.
Any ideas on what I'm missing? Here's a typical login I've attempted on filezilla in case that helps find the error.
Host: sftp://subdomain.domain.com
Username: subdomain [I get the same error whether I use [email protected] or just simply, subdomain]
Password: randomly generated but it matches what I created for that user
Port: 22.
Anything stand out on what I'm doing wrong or documentation that I've missed? Thank you for your help in advance.