Yes, I think you are being shortsighted (no offense Jeff, you know I don't just say things to hurt anyone).
Let me share a few things I think are important to us. I'm not an economist, nor a business specialist. But you and I both run companies, and I assume you have some basic notions of how important looks are.
In my opinion, the looks of an important Internet company has a direct impact on them, their customers, prospects and sales especially. So if Directadmin's mission is to expand their business and compete against the other hosting control panel giants, focusing on the software and completely abandoning their main, and only, portal is going to impede reaching this goal.
Why do I waiste my time with this ? Why do I give a hoot what DA does? Why do I care about their site if thier software works well ?
Why do I want Directadmin to succeed ?
It's certainly not because I think the DA folks are cool. They haven't responded to any of my complaints on this forum, nor to any of my complaints send directly to their inbox. So I don't particularly have a good relationship with directadmin.
It's all about the money and the have faith I have in this product.
Our company is one of
few companies of over 2000 legally registered hosting companies in Spain,
that use Directadmin as their main control panel (we also started using cPanel and Plesk this past year, as I mentioned in another thread). I can count
important hosting companies or DCs in spain with one hand that use Directadmin.
If we look a little further than our own noses, we will realize, that the more hosting end users are familiar with Directadmin, the more customers we'll have.
Why? Becuase Directadmin is just plain better. But it's better in the inside.
I talk to many hosting companies here in Spain. Perhaps that's an advantage of living in such a small country. I really talk to many hosting companies on a daily basis. Many of them THOUGHT Directadmin was a piece of crap, and swore cPanel was much better.
Until they tried DA.
What will keep people from trying DA ?
First impressions.
Ever heard of "The first impression is the most important one?"
Being only good in the inside and not giving a hoot of what you look like on the outside (not talking about skins, talking about
www.directadmin.com) is reducing this compay's possibilites. And this affects all of us directly.
It's obvious that Directadmin is not trying to be ambicious, not trying to gain market, and not helping the rest of by doing zilch marketing efforts.
It's important to communicate with your customers what your plans are and where you're headed, becuase you're going with them, and your customers too.
While I have faith in the software, I lack faith completely in the company that runs it.
Being great is great. Looking great is even greater for everyone.
Help us be greater.