since updating to 1.44.1 I have backup issues

[dmacleo]

didn't catch this before but since updating none of the home directories for any domain get backed up.
I tested under user level, reseller level, and admin level.
all the mail and database backups work fine, just not the home directories.
how can I troubleshoot this?

edit:
forgot to mention that offsite backups were fine but due to $$ I dumped the offsite server and am just using existing drives. there is enough freespace on drives too.

 

[dmacleo]

cannot figure this out. doing the system backup works correctly but any of the admin, reseller, user backups fails.
I am not seeing anything in logs but not sure where to look for that one.
can't file a ticket as my license is from a dedicated server volume license or whatever its called.
there a manner to repair a DA installation?

 

[SeLLeRoNe]

You should try set a manual backup and once set run dataskq in debug mode

cd /usr/local/directadmin
 ./dataskq d800

Regards

 

[dmacleo]

You should try set a manual backup and once set run dataskq in debug mode

cd /usr/local/directadmin
 ./dataskq d800

Regards

ok I will try that, what should I look for to see error? will it flash up on the putty screen?

EDIT:
it completes the backups but home directories not baacked up.
I have run the set_permisisons script to see if that would work.
wondering about re-running the install script again to see if tht works.

 

[SeLLeRoNe]

No, dont re-run the install script, would mess thing up.

Check the permissions and once done re-try the backup.

Also, try to contact DA Staff if problem persist.

Regards

 

[dmacleo]

have redone the permissions twice and sent email to staff, in holding pattern i guess.
seems to me it HAS to be something to do with permissions ad everything but home directories backed up.
but doing a system level backup works fine, odd.

 

[SeLLeRoNe]

So the dataskq in debug dont result in any error? Can you try use debug level 2000 and paste output? (Pay attention on showed password when you paste the debug output)

Regards

 

[dmacleo]

well I think I messed up, I triggered the backup from DA itself, should I have done it from ssh?
cannot seem to find the cmd for that.

running
cd /usr/local/directadmin
./dataskq d800

didn't do anything on screen

 

[SeLLeRoNe]

Probably cause it did already run, dataskq get called once every minute, so, probably is alredy running in background.

Check with

ps aux | grep dataskq

Regards

 

[dmacleo]

ok running the fix permissions again and will try that after.

 

[dmacleo]

Probably cause it did already run, dataskq get called once every minute, so, probably is alredy running in background.

Check with

ps aux | grep dataskq

Regards

root 28081 0.0 0.0 103312 840 pts/1 S+ 09:08 0:00 grep dataskq

this is after running the 2000 one mentioned earlier.
not seeing any files showing up in backup locations though.
just odd, was working fine on prior release, but not sure exactly when it happened after upgrade. the backups only went back about 10 days (all were bad) to there is a 5-7 day period after upgrade I am unsure about.

 

[SeLLeRoNe]

But all backups or just few of them? that's pretty strange, since updated my backups are still working fine.

Apparently there no task running, so, retry it on debug level 2000

Regards

 

[dmacleo]

I wondered about running install again because when I upgraded I just did it from DA screen so would not have seen any errors

 

[dmacleo]

But all backups or just few of them? that's pretty strange, since updated my backups are still working fine.

Apparently there no task running, so, retry it on debug level 2000

Regards

tried 2000 too, no change. the only item that creates full backups is the system backup.
running admin, reseller, user backups does not do the home directory.

 

[SeLLeRoNe]

I dont doubt it dont change the result, that's for debug, so, for understand why isnt working, that's why i asked to post the output.

Regards

 

[dmacleo]

well I am not seeing any output so not sure how to get it. it flashes one line and thats it.

 

[SeLLeRoNe]

Thats actually pretty strange, paste the output for:

cat /usr/local/directadmin/data/task.queue
/usr/local/directadmin/dataskq d2000

Regards

 

[dmacleo]

Thats actually pretty strange, paste the output for:

cat /usr/local/directadmin/data/task.queue
/usr/local/directadmin/dataskq d2000

Regards

[root@sv1 directadmin]# cat /usr/local/directadmin/data/task.queue
cat: /usr/local/directadmin/data/task.queue: No such file or directory
[root@sv1 directadmin]#

[root@sv1 directadmin]# /usr/local/directadmin/dataskq d2000
Debug mode. Level 2000

root priv set: uid:0 gid:0 euid:0 egid:0
pidfile written
staring queue
done queue
[root@sv1 directadmin]#

that no file is not one I had seen before


screenshot of directory showing not there

 

[SeLLeRoNe]

Ok, cause the backup is not in queue, you need to do this:

put a backup in queue
cat that file
do the dataskq in debug mode

Regards

 

[dmacleo]

so I would just initiate manual admin or reseller backup in DA

in ssh do
cat /usr/local/directadmin/data/task.queue

then enter
cat /usr/local/directadmin/data/task.queue

correct?