some client cant access the control panel

[lkbryant]

i have a client, whose from australia, he can access the site fine but he can't access the control panel.

i have had him try many things,
http://www.domain.com/config
http://www.domain.com:2222
http://hisip/config
http://hisip:2222

and he says he still cant access it.

but he can access the site fine.

what could be the problem?

 

[jlandes]

There might be a firewall that is blocking port 2222.

 

[andyreed]

i have a client, whose from australia, he can access the site fine but he can't access the control panel.

It is likely that your client have a firewall installed on his/her own PC blocking some Ports, including Port 2222. Ask your client to de-activate that firewall; or use a different PC and/or ISP and see if that helps.

Also, check this article http://servertune.com/kbase/entry/181/

 

[lkbryant]

So what are the ports that the client needs to open for him to access this?

just only 2222 ? or are there more?

Thnsk.

 

[lkbryant]

also i dont see that file /usr/local/directadmin/data/admin/ip_blacklist in there.

but im not sure if he is getting that error because the error he is getting is:
"You tried to access the address https://www.domain.com:2222/, which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page."

 

[nobaloney]

It appears he has no route to your system. Unless of course he's really looking for domain.com, in which case you've sent him the wrong information.

It might be a problem with his ISP.

Jeff