Specific user won't connect in Outlook new

[toktokcity]

I am breaking my head. A customer uses Outlook (new). When I add account [email protected] I receive the error "Something went wrong. Try again. You may need an app password". I did reset the password for this account already, no success.

Now I created the account [email protected] and the procedure works instant.

Looking for a brilliant idea

 

[Richard G]

The new outlook is doing very odd. Check this thread:

New Consumer Outlook App (replacemend for mail app) not working

Hello Everyone, Out cliant uses the Microsoft Mail app. Now it got forcible upgraded tot de Outlook (new) consumer mail App. In this app we can't login on IMAP. When we try we got an login error: "INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE" We do know that te login works, because the...

forum.directadmin.com

Maybeij @Stije's post can help you too.

 

[toktokcity]

The new outlook is doing very odd. Check this thread:

New Consumer Outlook App (replacemend for mail app) not working

Hello Everyone, Out cliant uses the Microsoft Mail app. Now it got forcible upgraded tot de Outlook (new) consumer mail App. In this app we can't login on IMAP. When we try we got an login error: "INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE" We do know that te login works, because the...

forum.directadmin.com

Maybeij @Stije's post can help you too.

I did read it, but this is the procedure which worked for test@. But for info@ not. What I am wondering about is a double function, because the customer created an account @ Microsoft with the same info@ address.

 

[Richard G]

What I am wondering about is a double function

I don't know either. However I do know that the new Outlook is having some odd issues.
It's the reason why I always advise my customers to keep away from the build in Microsoft mail stuff and use either Office Outlook or Thunderbird.