It's an incredibly quick fix if you can give us the information. If you can't it's lots of guesses.
I posted what I did because don't waste time guessing. A few others have posted and said as much as well.
This is a volunteer forum. We help on our own time and using our own resources. If you can't help us help you, then you won't get help.
You can buy support from us or lots of other people, but I for one, won't help you without knowing the domain or subdomain name, even as a paid job. Of course another option would be to contract with someone to log into the server, but then they'd see the domain and subdomain name.
You can get permission to give out the domain name, or you can go ahead and keep trying to figure it out yourself. If this thread continues to go nowhere I'll close it.
Jeff