Support not working?

[serhij]

Hello, wrote three letters of support, with a request to change PI license, but within a week no answer. How long to wait? If I could have written that what the problem is or is not possible to change the IP.
Sorry for my bad english

 

[nobaloney]

If DirectAdmin staff isn't responding then they may not have received your request please use their Safe Submit page, and be sure email from directadmin.com is whitelisted on your end.

Jeff

 

[M.Kouwenhoven]

I'm actually wondering the same. I'm using that form, I got them whitelisted in spamassassin, but still no message arrives. How do you know for sure that they get it?

 

[nobaloney]

Check your exim logs to see if any mail from them is even reaching your server, and if so, if it's being deleted and where.

Jeff