The username is invalid. Usernames must start with a-z, contain >= 3 characters and <= 10.

[iaoduncom]

After upgrading v8.1, the activation of DirectAdmin host fails, with the following prompt:The username is invalid. Usernames must start with a-z, contain >= 3 characters and <= 10
Test Plesk host ok
But the same user name and password directly in the DirectAdmin control panel to activate the account is no problem, so I am very confused.
Hi,

Thanks for your response.

I tested locally using WHMCS 8.1 and a DirectAdmin server and this worked OK.


Array
(
[error] => 1
[text] => Cannot Execute Command
[details] => The username is invalid. Usernames must start with a-z, contain >= 3 characters and <= 10.
)

The server sends this in response to the cmd_api_account_user command WHMCS is sending.

Taking the error on face value, it indicates the username is not between 3 and 10 characters long, but it is. I also tried with other usernames, only to receive the same error.

I would advise reaching out to your server administrator or hosting provider to investigate why the server is responding with such error when the username meetings the requirements set out in the error itself.

Best regards,

Alex N
Technical Analyst II
WHMCS, Ltd.